Care for older people with dementia praised again by inspectors

Published: Thursday, 12th September 2019

Staff who support older people living with dementia in Stoke-on-Trent have been praised for offering a “positive, person-centred” environment for people by national inspectors.

The Care Quality Commission (CQC) has rated Marrow House care home, based in Meir Hay, as ‘good’ overall.

The unannounced inspection was carried out between August 6 and August 7 2019. Inspectors found that people felt safe at the service, protected people and managed medications safely. They also praised the work of staff, the cleanliness of the service, and that people were ‘supported to have maximum choice and control of their lives’, with staff supporting them ‘in the least restrictive way possible and in their best interests’.

Marrow House is registered to provide personal care to up to 21 people aged 65 and over. There are 16 assessment and therapy beds and an additional five places have the facility to offer residential support beds, while a permanent placement is identified.

Marrow House has received a ‘good’ rating for each of the five inspection criteria: safe, effective, caring, responsive and well-led.

The service also received a ‘good’ rating at its last inspection in February 2017.

Councillor Ann James, deputy leader of the council and cabinet member for health and social care said: “These results once again show how hard our staff work to ensure people under our care feel safe and supported.

“One of our Stronger Together priorities is to help people live independently and Marrow House is the perfect example of how we strive to always uphold these priorities.

“I would like to thank all of the team at Marrow House for their commitment and dedication to delivering high quality support and for enabling people in their care to live their lives as independently as possible.

“We are absolutely committed to ensuring that people in Stoke-on-Trent receive the best possible care when they need it.”

For all media enquiries please contact the Communications Department at Stoke-on-Trent City Council on 01782 232265. (journalists only)