Stoke-on-Trent is ‘on the app’ with more ways to contact council

Published: Wednesday, 17th October 2018

Reporting issues like fly-tipping and litter to the city council just became even easier for residents of Stoke-on-Trent, with the launch of a new mobile app.

This means they can take the council in their pocket with them wherever they go.

The MyStoke app is now available for both iOS (Apple) and Android (Google Play) devices and gives residents an additional means of staying in touch with the city council.

And people who download the app before Monday, December 17 stand a chance of winning a £50 shopping voucher – just in time for Christmas. (See

Following last year’s launch of the new council website, a mobile app is the latest stage in a programme of work intended to increase choice for residents.

Councillor Abi Brown, deputy leader of the council and cabinet member for finance and partnerships, said: “We have all known for some time that Stoke-on-Trent is on the up. It’s great that Stoke-on-Trent is now on the app, enabling us to offer residents a more modern way of reporting issues to us.”

The launch of the free app ties in with the launch of a new MyStoke online account, which enables people to manage their council tax and benefits online and receive updates from services about issues they have reported, starting with fly-tipping, litter, graffiti and fraud.

It also means users can submit photos of issues such as fly-tipping direct from their phones and get an update when the problem has been cleared.

You can also do everything you can do on the council’s website: pay your council tax and business rates, report a pothole, pay a parking ticket and make an appointment to talk about your benefits.

More services and tasks will continue to be added to the app.