‘Good’ judgement from Care Quality Commission for city council service

Published: Wednesday, 15th August 2018

Staff who support people in Stoke-on-Trent to regain independence following ill health have been praised for their “kindness, respect and compassion” following a care inspection.

The Care Quality Commission (CQC) has rated Stoke-on-Trent City Council’s home personal care provision as ‘good’ overall, with all areas of the service being classed as ‘good’.

Two inspectors and an ‘expert by experience’ carried out visits and phone interviews on three days between June 29 and July 5. The inspection included a site visit to offices at the Civic Centre in Stoke as well as telephone calls to people using the service, their relatives and staff.

This was the first ratings inspection for the service and there were 61 people receiving personal care at the time.

The inspectors found that the service, which is provided to people in their own homes, is safe, effective, caring, responsive and well-led. Staff have also been praised for their “strong ethos of supporting people to be as independent as they could be”.

A report has now been published, and is available at https://www.cqc.org.uk/. People who used the service said:

  • “The carers come when they are supposed to and they do all they can to help me. I am never rushed, we have chance for a chat and nothing is any trouble.”
  • “They are as cheerful last thing on a night as they are first thing in the morning. They all work so hard.”
  • “The staff are always on time and never once has anybody been more than five minutes late. Even when the terrible weather was here they were on time.”

City council leader Councillor Ann James, who is also the cabinet member for health and social care, said: “We are delighted with the results of this CQC inspection.

“It is imperative that people in Stoke-on-Trent receiving care from this service feel reassured that they will be supported in the best way. From the report it is clear that our home care staff provide an excellent service for the people they support and those that they support can be confident that this is the case. It is also great for staff to see the appreciation that is felt for their hard work and dedication.

“One of our Stronger Together priorities is to help people live independently and we are absolutely committed to providing the highest quality support in the best way possible tailored for those who need it.”

For all media enquiries please contact the Communications Department at Stoke-on-Trent City Council on 01782 232671.