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COVID-19 vaccine deployment: Carers

In this section

  1. Frontline social care workers
  2. Unpaid carers

Frontline social care workers

The information on this page is for organisations and employers providing frontline social care services. This includes regulated and unregulated providers working in care homes and offering domiciliary care.


The NHS-led COVID-19 vaccination process is currently being rolled out across the UK.

In line with Joint Committee on Vaccination and Immunisation (JCVI) guidance, the first group to receive the vaccine were those working in care homes for older people (this group was classified as ‘priority 1’).

Since receiving notification that the vaccination programme has now been extended to include ‘priority 2’ workers, we have been contacting this group to organise the vaccine rollout for eligible individuals.

The priority 2 group consists of those working with the elderly, people with underlying health conditions and foster carers who care for children with medical needs that make them vulnerable to COVID-19. For examples, this may include people who work in…

  • Hospitals and hospices
  • People’s homes
  • Day centres
  • Supported housing

A standard operating procedure (SOP) has been produced to provide frontline social care workers with guidance on how the programme will be delivered. View the SOP document here.


What are we doing?

Over the last few weeks, we have been contacting local providers asking them to arrange for their staff to access the vaccine.

We are also asking providers to update us on their number of eligible staff, along with how many have already received the vaccine.


What to do when you are contacted

When we contact you, we will ask you to provide relevant information about your staff including names and telephone numbers. We will then provide you with the following…

  • Instructions on how to book a vaccination appointment;
  • Details on local vaccination centres; and
  • Information on the vaccination process.


It is important we have accurate and up-to-date contact details as you may be contacted at short notice should a vaccine become available. We are also asking individuals and employers to be as flexible as possible and attend any vaccination slot that is allocated.


If you think you should have been contacted but have not heard from us

Whilst we are contacting providers as quickly as we can, it may take a while to engage all those eligible.

We would appreciate providers’ patience during this time. However, if you are concerned that you have not been contacted or have any questions in relation to eligibility or the vaccination programme, please contact us by emailing


Capacity Tracker

You may already be familiar with the NECS/NHS Capacity Tracker that is used to share critical information across the sector. This tool is now also being used to help build a local and national picture of how many people need to be vaccinated, have been offered the vaccination, or have already received it.

If you are able to access the Capacity Tracker, please log in and ensure that your provider information has been submitted and is up to date. You can also register for a new account here.

Go to the Capacity Tracker

If you’re not able to access the Capacity Tracker or would like further guidance, please contact us by emailing