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Support for care providers

Support for care homes

Providers of care and their staff have continued to show support and dedication during the Covid-19 pandemic as they give care for some of the most vulnerable residents in Stoke-on-Trent.

While we may have seen the peak in the numbers of confirmed cases in care homes, care providers are still facing significant challenges. The city council continues working with the sector and NHS partners to provide support to mitigate against the pressures from the coronavirus.

A dedicated Care Home Support Team has reviewed every Care Home in Stoke on Trent against a series of criteria to identify any concerns with COVID-19 including:

  • Outbreaks
  • PPE
  • Infection Prevention and Control
  • Movement of staff and agency workers
  • Testing
  • Staffing levels and sickness rates and
  • Accommodation and logistical advice

This has also included using cross-council teams to help with issues such as deep cleaning.  A seven day a week helpline has been put in place to provide support, share intelligence and give up-to-date comprehensive advice to local care providers. If you need support, please contact

Care home resilience plan and grant funding

We are finalising a care home resilience plan which sets out the support that the city council and the NHS can provide to care homes in line with the national coronavirus (Covid-19) care homes support package. The government has made available an additional £600m in ring-fenced grant support for care homes to tackle infection control, the allocation for Stoke-on-Trent £3.14m has been based on CQC registered bed numbers. This plan will be published soon.

There are 85 care homes and 2,449 beds in the city. It is expected that 75% of the funding will be given to care homes in two parts, with the second part depending on care providers completing and updating a national Capacity Tracker. The funding must be used by the homes to support infection control and cannot be used for PPE. Homes will need to account for how they have spent the money.

The remaining 25% must be used for infection control measures, and this may involve support for home care. Home Care Providers have already received financial support from the city council to contribute to the additional costs they face with PPE, as well as a range of other measures to support their cash flow – quicker payments, paying on planned hours rather than actual for example.

To read more about this and other measures in place to support care homes, please read this letter from Paul Edmondson-Jones.

This includes information on:

  • Financial sustainability
  • PPE
  • Workforce Support
  • Testing

Read full letter

View financial support document

Care Home Resilience Plan

Useful videos have also been produced on reopening care homes. They contain useful information and guidance on how visitors can safely visit care home residents and on how staff can keep residents and themselves safe while enabling visitors to see their loved ones.

Watch the guidance for visitors

Watch the guidance for staff