Issue with payments receipts

If you get a 'failed receipt' error message when making a payment, once your card details have been submitted, do not try to make this payment again. To check payment call 01782 234234.

Registration, bereavement care and coroner services during Coronavirus

The city council provides registration, bereavement care and coroner services for residents. Due to the ongoing coronavirus pandemic and in line with the latest Government guidance, some temporary changes to how the services operate are being made this includes extended opening times and only cashless payments will be taken only by Registration and Bereavement Care Services. Please return to this page for the most up-to-date information.

Registration, bereavement care and coroner services during Coronavirus

The city council provides registration, bereavement care and coroner services for residents. Due to the ongoing coronavirus pandemic and in line with the latest Government guidance, some temporary changes to how the services operate are being made this includes extended opening times and only cashless payments will be taken only by Registration and Bereavement Care Services. Please return to this page for the most up-to-date information.

Registration Services

To make an appointment to register a death call 01782 235260 Monday to Friday 9am to 5pm

Registering births, deaths and marriages

  • With effect from March 31, the Register Office at Hanley Town Hall will close and there will be no more face-to-face appointments until further notice
  • If you need to register a death or still birth please telephone 01782 235260 to make an appointment between 9am and 5pm Monday to Friday (normal working days). The registrar will call you at the appointed time to complete the registration via telephone
  • Birth registration appointments are deferred until further notice. You can make a claim for child benefit or universal credit prior to the birth being registered
  • Marriage, civil partnership and citizenship ceremonies will no longer be carried out due to rules on social gatherings. Everyone with pre-booked appointments or ceremonies have been or are in the process of being contacted by the register office
  • Notices of marriage and civil partnership have been deferred until we are through the current pandemic period

The goverment have prduced a handy guide for what to do when someone has died. 

Step by step guide

Burial and cremation

  • Carmountside Cemetery and Crematorium will be open Monday to Sunday and on Public Bank Holidays during May between 8am and 5pm.
  • To assist mourners with coronavirus (COVID-19) symptoms and other mourners unable to attend, the council has taken the following steps;
    • The fee for streaming services in the chapel at Carmountside Cemetery has been waived during the current pandemic period
    • A streaming service for burials is not currently provided by the council. However, the company or person organising the funeral will be permitted to record/stream funerals at council cemeteries and with the agreement of the deceased's next of kin. Recording/streaming can include the procession from the hearse to the graveside and the lowering of the coffin. Recording/streaming can recommence once staff have moved away from the graveside and the final prayers are said.
  • The Government has a scheme where eligible people can get help with funeral costs. For information visit https://www.gov.uk/funeral-payments/how-to-claim
  • The office at Carmountside will be closed temporarily to the public including Saturdays. If you wish to made arrangements for a cremation or burial contact the Bereavement Care Service by telephone or email on 01782 235050 or bereavement.care@stoke.gov.uk between 8:45am and 4:30pm Monday to Friday (normal working days only).
  • All witness placements of cremation ashes including strewings, woodlands, private gardens, tranquillity chambers, columbaria and interments of cremation ashes in private graves will be postponed until we are through the current pandemic period

Social distancing at funerals

During the current pandemic period the city council has been committed to ensuring the bereaved are treated with sensitivity, dignity and respect whilst making sure mourners and workers involved in the management of funerals are protected from infection.

Mourners who attend a funeral must maintain a safe distance of at least 2 metres (3 steps) between individuals. Currently, the number of mourners allowed to attend a burial or cremation service is set at a maximum of 10.  Alongside the funeral director, chapel attendant, and funeral staff only the following should attend:

  • members of the person’s household
  • close family members
  • or if the above are unable to attend, close friends
  • attendance of a celebrant of choice, should the bereaved request this

Mourners in attendance should follow the general advice on hand hygiene and preventing the spread of infection and maintain social distancing when traveling to the funeral via the safest route possible, preferably in a car by themselves, or with someone from their household. Where public transport is to be used the additional risk involved should be considered.

In many situations the household members of the deceased person will be the next of kin and they might be having to self-isolate in line with household guidance. It is important the mourners who are from a household that is self-isolating should:

  • not attend if they have any symptoms of any kind, even if these are very mild
  • maintain a distance of at least two metres between themselves and others
  • advise the other mourners that they are otherwise self-isolating at home, and ensure that they do not attend at the same time as another mourner who may be extremely clinically vulnerable.
  • practice careful hand and respiratory hygiene
  • avoid touching their eyes, nose, and mouth
  • cover their cough or sneeze with a tissue, then throw the tissue in a bin
  • use their own transport where possible.

Mourners in the clinically vulnerable or extremely clinically vulnerable groups should adhere to rigorous hand and respiratory hygiene and social distancing at all times but particularly whilst out of the home environment. It is important that the organiser of the funeral advises other attendees that there is an extremely clinically vulnerable person attending and reiterating the need to stay at home if they are unwell, and to be respectful of the vulnerable person’s need to avoid close contact at any point.

Mourners who are showing coronavirus (COVID-19) symptoms (a new continuous cough or a high temperature) should not attend the funeral as they pose a risk to others.