Issue with payments receipts

If you get a 'failed receipt' error message when making a payment, once your card details have been submitted, do not try to make this payment again. To check payment call 01782 234234.

Registration, bereavement care and coroner services during Coronavirus

The city council provides registration, bereavement care and coroner services for residents. Due to the ongoing coronavirus pandemic and in line with the latest Government guidance, some temporary changes to how the services operate are being made this includes extended opening times and only cashless payments will be taken only by Registration and Bereavement Care Services. Please return to this page for the most up-to-date information.

Registration, bereavement care and coroner services during Coronavirus

The city council provides registration, bereavement care and coroner services for residents. Due to the ongoing coronavirus pandemic and in line with the latest Government guidance, some temporary changes to how the services operate are being made this includes extended opening times and only cashless payments will be taken only by Registration and Bereavement Care Services. Please return to this page for the most up-to-date information.

Registration Services

  • For all appointments please call 01782 235260
  • Admittance to the Registration Service at Hanley Town Hall is by appointment only, the walk in service remains closed.
  • Death registrations including still births continue to be registered via telephone. Please call for an appointment, the Registrar will then call you at the appointed time to complete the registration.
  • Birth Registrations can now be completed face to face at Hanley Town Hall, please call for an appointment.
  • Notice of marriage and civil partnership appointments are now available please complete our online enquiry form and a registrar will contact you.
  • Marriage and Civil partnership ceremonies are now allowed to take place. Government advice stipulates a maximum of 30 people to be in accommodated, this is subject to the size of the room the ceremony is due to take place in, 2 meters social distancing must be maintained throughout. If you have a ceremony booked or wish to book a ceremony please call us to discuss your options.
  • Citizenship ceremonies have now recommenced.
  • All activities are subject to the latest government advice on social distancing which is under constant review. 

Burial and cremation

From Saturday 8th August 2020 it is mandatory to wear a face covering when attending a funeral service in the chapel at Carmountside Crematorium.  This is in accordance with “The Health Protection (Coronavirus, Wearing of Face Coverings in a Relevant Place) (England) (Amendment) Regulations 2020”.

The Regulations state:

(1) No person may, without reasonable excuse, enter or remain within a relevant place without wearing a face covering.

(2) The requirement in paragraph (1) does not apply—

(a)to a child who is under the age of 11;

(b)to a person responsible for a relevant place or an employee of that person acting in the course of their employment;

(c)to any other person providing services in the relevant place under arrangements made with the person responsible for a relevant place;

(d)to an employee of an operator of a public transport service acting in the course of their employment;

(e)to a person who enters or is within a transport hub in a vehicle (other than a vehicle being used for the provision of a public transport service);

(f)to a constable or police community support officer acting in the course of their duty;

(g)to an emergency responder (other than a constable) acting in their capacity as an emergency responder;

(h)to a relevant official acting in the course of their employment or their duties.

Please see the additional information below regarding social distancing at funeral services.

  • Carmountside Cemetery and Crematorium will be open Monday to Sunday and on Public Bank Holidays between 8am and 8pm.
  • The Government has a scheme where eligible people can get help with funeral costs. For information visit here
  • The office at Carmountside will be open to members of the public by appointment only, to deal with enquiries regarding the placement of cremation ashes, memorialisation tributes and to make arrangements for a cremation or a burial. Appointments to visit the reception office can be made by telephone or email on 01782 235050 or bereavement.care@stoke.gov.uk between 8:45am and 4:30pm Monday to Friday (normal working days only). All other general enquiries including transfer of exclusive right of burial will be dealt with by email or telephone.

Witness placements of cremation ashes including strewings, woodlands, private gardens, tranquility chambers, columbaria and interments of cremation ashes in private graves have now been resumed.  Families waiting for a placement will be contacted either by Bereavement Care Service staff or by their Funeral Directors to arrange an appointment.

Social distancing at funerals

During the current pandemic period the city council has been committed to ensuring the bereaved are treated with sensitivity, dignity and respect whilst making sure mourners and workers involved in the management of funerals are protected from infection.

Mourners who attend a funeral must maintain a safe distance of at least 2 metres (3 steps) between individuals. Currently, the number of mourners allowed to attend a burial or cremation service is set at a maximum of 30.  Alongside the funeral director, chapel attendant, and funeral staff only the following should attend:

  • members of the person’s household
  • close family members
  • or if the above are unable to attend, close friends
  • attendance of a celebrant of choice, should the bereaved request this

Mourners in attendance should follow the general advice on hand hygiene and preventing the spread of infection and maintain social distancing when traveling to the funeral via the safest route possible, preferably in a car by themselves, or with someone from their household. Where public transport is to be used the additional risk involved should be considered.

In many situations the household members of the deceased person will be the next of kin and they might be having to self-isolate in line with household guidance. It is important the mourners who are from a household that is self-isolating should:

  • not attend if they have any symptoms of any kind, even if these are very mild
  • maintain a distance of at least two metres between themselves and others
  • advise the other mourners that they are otherwise self-isolating at home, and ensure that they do not attend at the same time as another mourner who may be extremely clinically vulnerable.
  • practice careful hand and respiratory hygiene
  • avoid touching their eyes, nose, and mouth
  • cover their cough or sneeze with a tissue, then throw the tissue in a bin
  • use their own transport where possible.

Mourners in the clinically vulnerable or extremely clinically vulnerable groups should adhere to rigorous hand and respiratory hygiene and social distancing at all times but particularly whilst out of the home environment. It is important that the organiser of the funeral advises other attendees that there is an extremely clinically vulnerable person attending and reiterating the need to stay at home if they are unwell, and to be respectful of the vulnerable person’s need to avoid close contact at any point.

Mourners who are showing coronavirus (COVID-19) symptoms (a new continuous cough or a high temperature) should not attend the funeral as they pose a risk to others.