Issue with payments receipts

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Coronavirus health advice and guidance

For the most up-to-date information on health and travel regarding Coronavirus please refer to the NHS website.

NHS UK

Multi-lingual Coronavirus guidance

It is important that we follow the medical evidence and take the right actions at the right time to help and support each other.

Current advice is to:

  • Wash your hands regularly for at least 20 seconds
  • Self-isolate by staying at home for seven days if you experience symptoms such as a new and continuous cough or a temperature of 37.8 degrees Celsius or above

Staying at home guidance

How long to stay at home

  • if you have symptoms of coronavirus, you'll need to stay at home for 7 days
  • if you live with someone who has symptoms, you'll need to stay at home for 14 days from the day the first person in the home started having symptoms

If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.

If you are experiencing mild symptoms, don’t call NHS 111. You can find advice online. If your symptoms worsen then please call NHS 111 to seek advice.

Online guidance

Good hygiene is key to preventing the spread of all viruses including coronavirus.

  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin immediately
  • wash your hands with soap and water often – use hand sanitiser gel if soap and water are not available
  • try to avoid close contact with people who are unwell

Washing your hands more often, especially:

  • when you get to work or arrive home
  • after you blow your nose, cough or sneeze
  • before you eat or handle food

Wash your hands for 20 seconds, using soap and water or hand sanitiser

You should also cough or sneeze into tissues before binning them.

Check if you need medical help

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Use the 111 coronavirus service

Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.

Looking after your health and wellbeing

To help yourself stay well while you're at home:

  • stay in touch with family and friends over the phone or on social media
  • try to keep yourself busy – you could try activities like cooking, reading, online learning and watching films
  • do light exercise at home, or outside once a day