Issue with payments receipts

If you get a 'failed receipt' error message when making a payment, once your card details have been submitted, do not try to make this payment again. To check payment call 01782 234234.

Policies, procedures and strategies directory - Housing repairs and maintenance policy - easy read version

This easy-read guide is designed for council house tenants and summarises the main points covered in the council’s Housing Repairs and Maintenance Policy.

It is designed to briefly set out:

  • what sort of repairs service you can expect to receive from the council
  • which repairs the council as your landlord is responsible for and what minor tasks you, as a tenant, need to do yourself
  • how to report a repair
  • how the council organises repairs
  • the specific support available for vulnerable and disabled tenants

Download file

Ask for a housing repair online