This easy-read guide is designed for council house tenants and summarises the main points covered in the council’s Housing Repairs and Maintenance Policy.
It is designed to briefly set out:
- what sort of repairs service you can expect to receive from the council
- which repairs the council as your landlord is responsible for and what minor tasks you, as a tenant, need to do yourself
- how to report a repair
- how the council organises repairs
- the specific support available for vulnerable and disabled tenants