Sports and leisure centres - Wallace Sports and Education Centre

We've missed you! And we're delighted to say that our leisure centres are gradually reopening services and facilities in line with the Government's road map.

Gyms and membership

The gym at The Wallace Sport and Education Centre (as well as Shapes Health and Leisure Club at Fenton Manor Sports Complex and Dimensions Leisure Centre) is welcoming members and pay-as-you-go customers for pre-booked sessions only from Monday, April 12. 

You can sign up for a gym membership and pre-book sessions from April 6 by using the Active Stoke app (stoke.gov.uk/activestokeapp), booking via the online portal, or by calling your chosen centre (Shapes: 01782 233222, Dimensions: 233500, The Wallace: 233555, New Horizons: 235037). Pay-as-you go customers must also pre-book by first registering at https://leisure.stoke.gov.uk/JoinAtHome/ and then using the same methods as above. 

There is a fantastic offer for new members. For those who sign up, the gyms’ available facilities and activities are FREE to use in April and just £10 in May. We’re also looking after our amazing current members. Since our centres closed their doors, all memberships and subscriptions have been frozen. For existing members, the available facilities and activities are also be free to use throughout April and cost just £10 in May.

During April, we are continuing our ‘global’ access offer, so members will be able to use any of the facilities available at Shapes, Dimensions and The Wallace.

Membership packages are due to return to full price in June when our full range of facilities and services resume. Membership includes a six-month direct debit contract, plus one-month cancellation period.

A very limited number of showers and changing room facilities will be available due to social distancing. Therefore, we actively encourage customers to come dressed for your activity and bring along a pre-filled drinks bottle to stay hydrated, and shower at home.

Swimming

Recreational swimming sessions - at Fenton Manor, Dimensions and New Horizons Leisure Centre - return from April 12. Lane swims can be booked at Fenton Manor and New Horizons via the Active Stoke app, stoke.gov.uk/sports or calling the centres. All other swimming sessions - including leisure swims - must be pre-booked by calling the centres.

Other activities

Indoor sports activities for under-18s and for adults within their own household or bubble return from April 12.

Outdoor sports pitches reopened on Monday, March 29. For more information, contact dimensions@stoke.gov.uk or energise@stoke.gov.uk

Covid-secure measures

To ensure the activities are covid-secure, the council’s teams have followed guidance from the Government, Public Health England and national governing bodies for sport and leisure.

Safety measures include signage and one-way systems, individual cleaning equipment for each member to collect at reception, hand sanitising stations, extra cleaning by leisure centre teams between sessions, and socially-distanced equipment in the gyms.

Visitors must:

• Pre-book sessions via the ActiveStoke app, stoke.gov.uk/leisure or by calling a centre.
• Not have any Covid-19 symptoms in the past 14 days;
• Arrive on time - no more than five minutes early;
• Follow queues, one-way routes and social distancing;
• Sign in with a membership card and support track and trace information; 
• Sanitise their hands on arrival and before/after activities; 
• Wipe down and sanitise equipment or items used.

Members must give two hours’ notice if they cannot attend a pre-booked session.

Leisure centre parking permits that lapsed during the temporary closure can be extended on request.

Customers also have the option to freeze their membership for a further three months if required.

Reopening more services

More of the city council’s sports and leisure services are due to reopen in line with the Government’s road map to ease coronavirus restrictions. This will include:

• Swimming lessons: From April 15 for children already enrolled on a course. Details for new starters will be confirmed at a later date.
• Stoke Gymnastics Centre: Indoor gymnastics restarts on April 15. New members welcome where spaces permit - email gymnastics@stoke.gov.uk or call 01782 234444.
• Exercise and fitness classes: A limited programme will return at Shapes, Dimensions and The Wallace from May 17.
• Active Stoke Community Classes: We will welcome back participants from May 17.
• Health spa: The suite at Fenton Manor and sauna/steam room at The Wallace will reopen from May 17.
• Catering: The café/bar will reopen at Fenton Manor/Dimensions for takeaway and table service from May 17.
• Indoor events: The return of indoor events at a maximum of 1,000 guests or 50 per cent capacity will start from May 17 - email energise@stoke.gov.uk

MORE INFO

To keep up to date with sport and leisure reopening information, you can also subscribe to our sport and leisure bulletin at stoke.gov.uk/stayconnected or download the Active Stoke app via stoke.gov.uk/activestokeapp

The ActiveStoke app is available for Apple and Android. For more details about services, becoming a member or booking sessions, visit the app, stoke.gov.uk/leisure or call a centre.

Pre-booking your activities

Pre-booking is essential. 

Members - please use the ActiveStoke App,

go online here

or call your chosen centre to book (numbers below).  

Non-members - Pay-as-you go customers must also pre-book by first registering at https://leisure.stoke.gov.uk/JoinAtHome/ and then using the same methods as above. 

Alternatively, please call your chosen centre (numbers below). Staff can help you to register for an account to use the online booking methods below. Alternatively, team members can also book sessions over the phone and answer your queries.

App

• You can view available slots, book and manage your activities online via our new ActiveStoke smartphone app (available for Apple and Android users).
• To download the free ActiveStoke app, use one of these links:
• Download the Apple / iOS version here
• Download the Android version here
• If you don’t have your login details, click ‘Forgotten your PIN’.
• To reset your PIN, you will need your email address and your member ID: (this is the number from your Energise card, without the ‘SOT’)
• Log in and follow the prompts to book your session.

Online

• Go to our online booking portal via this link, and enter your email address and PIN number if you have one already.
• If you don’t have your login details, click ‘Forgotten your PIN’.
• To reset your PIN, you will need your email address and your member ID: (this is the number from your Energise card, without the ‘SOT’)
• Log in and follow the prompts to book your session.

Phone

• Staff can help you to register for an account to use the online booking methods above. Alternatively, team members can also book sessions over the phone and answer your queries. Shapes at Fenton Manor 01782 233222, Dimensions 01782 233500, The Wallace 01782 233555

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