Issue with payments receipts

If you get a 'failed receipt' error message when making a payment, once your card details have been submitted, do not try to make this payment again. To check payment call 01782 234234.

Sports and leisure centres - Wallace Sports and Education Centre

Facilities available

Gyms: Our fitness suites at The Wallace, Shapes at Fenton Manor and Dimensions are available to members and on a pay as you go basis. They are 8am-8pm Monday and Friday and Saturday and Sunday 9am-4pm. The sessions must be pre-booked - please see how to do this below.

Exercise and fitness classes: A programme of aerobic, relaxation and indoor cycle classes are available to members and on a pay as you go basis at The Wallace, Shapes at Fenton Manor and Dimensions. The sessions must be pre-booked - please see how to do this below.

Make a booking

Pre-booking is essential. You can book a 45-minute gym or group exercise session at The Wallace, Shapes at Fenton Manor and Dimensions. Each session starts on the hour. You can also book morning, afternoon and evening lane swimming sessions at Fenton Manor.

Members - please use the ActiveStoke App, go online here or call your chosen centre to book.  

Non-members - please call your chosen centre. Staff can help you to register for an account to use the online booking methods below. Alternatively, team members can also book sessions over the phone and answer your queries.

App

  • You can view available slots, book and manage your activities online via our new ActiveStoke smartphone app (available for Apple and Android users).
  • To download the free ActiveStoke app, use one of these links:
  • Download the Apple / iOS version here
  • Download the Android version here
  • If you don’t have your login details, click ‘Forgotten your PIN’.
  • To reset your PIN, you will need your email address and your member ID: (this is the number from your Energise card, without the ‘SOT’)
  • Log in and follow the prompts to book your session.

Online

  • Go to our online booking portal via this link, and enter your email address and PIN number if you have one already.
  • If you don’t have your login details, click ‘Forgotten your PIN’.
  • To reset your PIN, you will need your email address and your member ID: (this is the number from your Energise card, without the ‘SOT’)
  • Log in and follow the prompts to book your session.

Phone

  • Staff can help you to register for an account to use the online booking methods above. Alternatively, team members can also book sessions over the phone and answer your queries. The Wallace: 01782 233555
Membership

You can sign up for a new gym membership to attend the Wallace, Fenton Manor or Dimensions.

For all members, existing and new, facilities and activities will be free to use throughout August 2020. Following this, membership fees will be capped at £10 for September 2020, with a view to membership packages returning to normal after the full range of facilities and services resume.

During August 2020, we are also giving all members ‘global’ access, so they will be able to use any of the facilities available at the Wallace, Fenton Manor or Dimensions.

Non-members are welcome to use the facilities.

Address
Abbots Road,,
Abbey Hulton,
Stoke-on-Trent, ST2 8DU
Email
wallace.centre@stoke.gov.uk
Telephone number
01782 233555