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Sports and leisure centres - New Horizons Sport and Leisure

Facilities available

New Horizons Leisure Centre is currently closed to the public. 

Gyms at Shapes Health and Leisure Club at Fenton Manor and Dimensions Leisure Centre are available to members only - and sessions MUST be pre-booked via the ActiveStoke app, the online portal , or by calling a centre.

The 3G artificial grass pitches at Northwood Stadium and Dimensions are also open. 

The return of these services is part of a phased reopening of leisure centre facilities following the latest national lockdown. This will be in line with Government tier restrictions, as well as the need for some sport and leisure staff and facilities to be redeployed as part of the council’s critical, front line work to combat coronavirus in the city.

PHASED REOPENING

Throughout the year, many sport and leisure colleagues have been redeployed to critical services including welfare calls and contact tracing. We are currently having to retain some of these resources as part of the city’s huge effort to bring the number of coronavirus cases down. As a result of this and the Government’s tier restrictions, there are some activities that will not take place for now. If the current situation improves, we expect to restart more of our sport and leisure services from the New Year.

The Wallace Sport and Education Centre, New Horizons Leisure Centre and Stoke-on-Trent Gymnastics Centre will remain closed for the time being.

Exercise and fitness classes, swimming sessions and other indoor activities will also remain closed at all leisure centres for now. The potential for these activities to return will continue to be reviewed. 

As a thank you to existing members, the gyms that have reopened will be free to use throughout December. Members will also receive ‘global’ access, so they can use either of the gyms at Shapes or Dimensions. Fees will then be capped at £10 for January, with a view to membership packages returning to normal after this period.

COVID-SECURE

To ensure the gyms are Covid-secure, the council’s teams have followed guidance from the Government, Public Health England and national governing bodies for sport and leisure.

Safety measures include signage and one-way systems, individual cleaning equipment for each member to collect at reception, hand sanitising stations, extra cleaning by leisure centre teams between sessions, and socially-distanced equipment in the gyms.

Visitors must:

  • Pre-book sessions via the ActiveStoke app, stoke.gov.uk/leisure or by calling Shapes: 01782 233222 or Dimensions: 01782 233500.
  • Not have any Covid-19 symptoms in the past 14 days;
  • Arrive on time - no more than five minutes early;
  • Follow queues, one-way routes and social distancing;
  • Sign in with a membership card and support track and trace information; 
  • Sanitise their hands on arrival and before/after activities; 
  • Wipe down and sanitise equipment or items used.

MORE INFO

The gyms at Shapes and Dimensions will be available for existing members only for the time being. Dimensions’ gym will be open from 6.30am to 7.30pm, Monday to Friday and 7.30am to 5.30pm, Saturday and Sunday. Shapes’ gym will be open from 7.45am to 8pm, Monday to Friday and 8am to 4pm, Saturday and Sunday.

Showers and changing rooms will not be available.

Members must give two hours’ notice if they cannot attend a pre-booked session.

Leisure centre parking permits that lapsed during the temporary closure can be extended on request before December 20.

Customers also have the option to freeze their membership for a further three months if required.

The ActiveStoke app is available for Apple and Android. For more details about services, becoming a member or booking sessions, visit the app, stoke.gov.uk/leisure or call a centre.

Some leisure centres will continue to be used for our community coronavirus testing programme. Separate parking spaces, different entrances and routes, deep cleans and other measures will ensure this does not affect customers’ use of the sites and they can still visit the buildings in a safe and Covid-secure way.

Make a booking

Pre-booking your activities

Pre-booking is essential. 

Members - please use the ActiveStoke App,

go online here

or call your chosen centre to book (numbers below).  

Non-members - please call your chosen centre (numbers below). Staff can help you to register for an account to use the online booking methods below. Alternatively, team members can also book sessions over the phone and answer your queries.

App

  • You can view available slots, book and manage your activities online via our new ActiveStoke smartphone app (available for Apple and Android users).
  • To download the free ActiveStoke app, use one of these links:
  • Download the Apple / iOS version here
  • Download the Android version here
  • If you don’t have your login details, click ‘Forgotten your PIN’.
  • To reset your PIN, you will need your email address and your member ID: (this is the number from your Energise card, without the ‘SOT’)
  • Log in and follow the prompts to book your session.

Online

  • Go to our online booking portal via this link, and enter your email address and PIN number if you have one already.
  • If you don’t have your login details, click ‘Forgotten your PIN’.
  • To reset your PIN, you will need your email address and your member ID: (this is the number from your Energise card, without the ‘SOT’)
  • Log in and follow the prompts to book your session.

Phone

  • Staff can help you to register for an account to use the online booking methods above. Alternatively, team members can also book sessions over the phone and answer your queries. Shapes at Fenton Manor 01782 233222, Dimensions 01782 233500, The Wallace 01782 233555
Address
Uplands Avenue,
Chell,
Stoke-on-Trent, ST6 6JT
Email
new.horizons@stoke.gov.uk
Telephone number
01782 235037