Issue with payments receipts

If you get a 'failed receipt' error message when making a payment, once your card details have been submitted, do not try to make this payment again. To check payment call 01782 234234.

Policies, procedures and strategies directory - Street collection policy 2014-19

This document states Stoke-on-Trent City Council’s policy on the regulation of Street Collectors.

Download document

We are consulting on an updated street collection policy. Any comments should be sent in by August 30.

Draft street collection policy