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Provider Information
This page contains key information for the providers of Supporting People services in Stoke-on-Trent.
Forms
The following forms are for providers of Supporting People services. You can find the forms by following the links. Just click on the name of the form you want to read. You can print and post the forms or attach the completed form to an email. Please send forms to this address:
Supporting People Services
PO Box 634
Civic Centre,
Glebe Street
Stoke-on-Trent
ST4 1HH
E-mail : supporting.people@stoke.gov.uk
Social Services Department - Fairer Charging Financial Assessment Request Form For Providers Supporting People Services
This form is for providers of Supporting People services, where they have a service on a Subsidy Contract, and customers who use this service who are not entitled to Housing Benefit. Please fill it in to request a fairer charging financial assessment to be carried out, and to find out whether the customer is entitled to a reduction or remission in charges relating to Supporting People services.
Please click on the link below to download the form and send to the address shown above.
Notification of Changes For Tenants Form
This form should be used to tell the Supporting People team of any changes in circumstances for tenants using Supporting People services in the city (where the service is on a Subsidy Contract basis). This includes telling us about new and existing tenants.
Please click on the link below to download the form and send to the address shown above.
Variation to Contract Form
If you wish to make a change to your current contract, for example, in the number of units or staffing hours, please contact the Supporting People team to discuss this. If the changes are agreed we will send out a Contract Variation form to complete and return to us.
Serious Incident Report Form
This form can be used for Supporting People providers to give details of any serious incidents that may occur within their service. It should be filled in and faxed to the Supporting People team on fax no : (01782) 232217. The form is available to download below.
Some examples of serious incidents may include:
- a death due to non natural causes
- a serious fire (leading to the whole or partial destruction of the building, or where service users, staff or vistors have required hospital treatment because of the fire)
- an accident (where service users, staff or visitors require hospital treatment)
Quality Assessment Framework
The Quality Assessment Framework is a set of standards for Supporting People services. It gives providers, the City Council and other commissioners a consistent way of measuring service quality. There are three differerent QAFs for Community Alarm services, Home Improvement Agencies and accommodation based/floating support services. These can be found on SITRA's website (please follow the link opposite).
Client Record Forms and Outcomes
Providers of short term services (where support lasts for two years or less), are expected to complete Client Record Forms and Outcomes Forms. These help to identify the demographics of people accessing these services, and what the service has helped them to achieve. Providers of long term services do not have to complete Client Record Forms, but are expected to complete long term outcomes forms (based on a ten percent sample across the year). For more details, please follow the link to the St Andrews website opposite.
Performance Monitoring
Every quarter, providers of accommodation based services, floating support services, and the Home Improvement Agency are required to submit a performance return. These returns enable Supporting People to keep track of how well services are used, and the extent to which they enable people to become or maintain independent. If you need a new performance workbook to complete, please contact us at supporting.people@stoke.gov.uk.
Contract Monitoring
Supporting People services are subject to a contract monitoring process that consists of a service review that looks at performance and quality issues. These reviews occur either annually, 18 monthly or every two years depending on the nature and size of the service, and past performance. Recommendations are made to improve services where necessary, and the reviews incorporate feedback from service users and stakeholders.
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