Physical Disabilities

How can we help?

If you have a physical disability, which affects your movement, we may be able to organise services which will help you to carry on living in your own home, such as:

• providing care in your home - staff will come out to help you with personal care, like getting washed and dressed, and sometimes domestic care, like cleaning and preparing meals.
• organising short breaks away from your own home to give you, and anyone who looks after you, a rest.
• loaning you equipment or making adaptations to your house so it's easier for you to live there. To find out more about loaning equipment or adapting your house click here.
• giving support to anyone who helps look after you, such as a wife or husband, son, daughter, family member or friend.

Sometimes, if we cannot help you to carry on living in your own home, we may need to arrange for you to go into a residential care home or nursing home.

Who can we help?

Adults aged between 18 and 65, who have a physical disability and are living in Stoke-on-Trent . If you are under 18, you will need to contact our Hanley office.  If you are over 65 and have a physical disability click here to find out about more help for you.

We have guidelines to help us decide who qualifies for our services, because unfortunately we can't help everyone. The Government set these guidelines to make sure that everyone across the country has fair access to care services. Click here to see the guidelines.

How do you ask for this service?
You need to ring 01782-234050 or 01782-234235 where you can speak to a Contact Centre Advisor. 

What happens when you contact us?

We will ask you some questions to get some basic information, like your name, address and age. This information will be passed onto one of our duty officers who will contact you within 48 hours to find out more about what help you need.

Depending on your situation, the duty officer might be able to organise the help you need or they may need to pass the information onto a social worker that is specially trained to help someone in your situation. If this happens, they will need to carry out what's called an 'assessment' within 28 days. This usually means they will come and visit you at home and talk to you more about what help you need. After that, the support you need should be set up within 28 days.

Other organisation who can help 

• Information about benefits like Disability Living Allowance- visit the Department for Work and Pensions website.
• Information about Multiple Sclerosis (or MS)- visit the MS Society's website
• Information about Huntington's disease - visit the Huntington's Disease Association's website
• Information about other conditions or illnesses which affect people's movement- visit NHS Direct