Why your views are important to us..
The city council's social care services are here to support the people of Stoke-on-Trent. So we want to make sure that the services we provide are meeting your needs. Listening to complaints, comments and compliments is one way we make sure that we are providing quality services. So that is why we encourage people to tell is what they think.
If you are unhappy, we promise to listen and consider how we can improve things for you or for other people in similar circumstances. Making a comment or a complaint will not disadvantage you in any way or put your services at risk.
Who can make a complaint?
You have a right to complain if you, a family member or someone close you you:
- receives a social care service
- has been refused a service, or
- has been affected by a plan or decision
How can you tell us what you think?
We aim to solve any problems as quickly as possible. To help us do this it is best for you to contact the staff you have been dealing with or their manager.
If you prefer, you can complete the form in out complaints booklet. You can see a copy of this at the bottom of the page.
You can also contact the Complaints and Representations Officer at:
Civc Centre, Glebe Street
Stoke-on-Trent, ST4 1WB
Telephone 01782 235921 or 01782 234259
Fax 01782 232217
Minicom 01782 236133
email: socialcare.comments@stoke.gov.uk