People who can be helped by this site include:
- older people
- vulnerable people
- people with a learning disability
- people with a physical disability
- people with sight impairments
- deaf and hard of hearing
- mental health needs
We help by working with health services, voluntary groups and private care organisations to arrange a service.
If you ask us for help we will need to find out more about your needs or problems and how they are affecting your day to day life. This is called an assessment. To make sure we treat people fairly we will use the Fair Access to Care Services criteria to decide if you qualify for help from us. Our first priorty is to provide services to those with the greatest need. If you are not eligible for a service we can often give advice and guidance and put you in touch with organisations that may be able to help you. If your needs change and you think you may have become eligible for services, tell us straight away and we will update your assessment.
Please contact us by telephone on free phone 0800 561 0015 where you will intially speak to a Customer Service Advisor who will start the assessment process with you.
Tel: 0800 561 0015
Working Together for Improved Care and Support - our Local Account for 2015/16.
This is an annual report of the City Council's performance in Adult Social Care and provides a useful summary of what we are doing well and where we plan to do further work to improve the way that we support people.It gives an update on our work with adults in need of care and support over the year and shows:
- How we have performed during 2015/16
- What people have told us about what we've done
- The positive things we've achieved
- The areas we need to improve on and our plans for the future.