Adult Social Care helps people who need extra support to live as independently as possible.
These people include:
- older people
- vulnerable people
- people with a learning disability
- people with a physical disability
- people with sight impairments
- deaf and hard of hearing
- mental health needs
We help by working with health services, voluntary groups and private care organisations to arrange a service.
If you ask us for help we will need to find out more about your needs or problems and how they are affecting your day to day life. This is called an assessment. To make sure we treat people fairly we will use the Fair Access to Care Services criteria to decide if you qualify for help from us. Our first priorty is to provide services to those with the greatest need. If you are not eligible for a service we can often give advice and guidance and put you in touch with organisations that may be able to help you. If your needs change and you think you may have become eligible for services, tell us straight away and we will update your assessment.
Please contact us by telephone on free phone 0800 561 0015 where you will intially speak to a Customer Service Advisor who will start the assessment process with you.
Tel: 0800 561 0015
We are looking at new ways to help shape how we provide information on health, wellbeing and local services in the city.
Your feedback is the best way to help us do this, and can be used to help us decide on new ways to provide information to our residents.
Please take the time to complete this short survey.
To view the general publicsurvey please click here.
To view the professionals survery please click here.
To discuss the survey further or if you have any queries then please contact Rachel.Shone@stoke.gov.uk.