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Here are the most frequently asked questions about Libraries Online. Just click on the relevant link on the right for helpful
information.
Joining the library online
How do I join the library online?Managing
your Libraries Online account
How do I log on to my Libraries Online account?Why can’t
I access my Libraries Online account?Can I update my personal details online?Emails from the library
I’d prefer the library to contact me by email. How can I set this up?I should have received an email from
you, but nothing has arrived – why?Renewing items online
How do I renew online?How
do I pay overdue or rehire charges when I renew online?Why can’t I renew some items?Finding and reserving
items online
How do I find out what items the library has?How do I reserve items online?How
much does it cost to reserve items online?How will I know when I can collect the items I have reserved?Reserving
items not in library stock
The item I want isn’t on Libraries Online. Can you get it for me?Why
aren’t new CDs on Libraries Online?
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