Housing Quality Network Information

To access the documents in these web pages you will need an username and password.  The information is intended for use by officers employed by the Housing Quality Network carrying out an inspection on our Housing Services. The subject areas inspected are:

Customer care and complaints

Equality and Diversity

Repairs and maintenance - desktop review

Resident Involvement

Tenancy and Estate Management including ASB/nuisance, lettings and allocations.

Leasehold Services

Income collection

Prospects for Improvement, Efficiency and Value for Money, Strategy, Performance and Overview