The Landlord Services division of Stoke-on-Trent City Council manages and maintains a stock of over 19,000 council homes through a partnership with Kier Stoke.
On this page and on the links on the left, you can find lots of information about the Housing Solutions Service and the different ways we can help you if you want or need to find a new home. (These pages are still under development and will be available soon).
Stoke-on-Trent City Council has recently reviewed its Housing Allocation Policy, click on the attachment at the bottom of the page to view the policy.
There is further information on this page about how the council allocates its social housing under the new policy.
What is the Housing Solutions Service?
The Housing Solutions Service at Stoke-on-Trent City Council has recently moved and is now based at the Civic Centre, Glebe Street, Stoke, ST4 1HH. You can access our entrance at the side of the Civic Centre on Glebe Street, round the corner from the main entrance.
Everyone is entitled to free advice from the council. Our Housing Solutions Service offers a wide range of housing related advice if you are facing difficulties keeping your home. We can offer advice on:
- how to find suitable accommodation;
- ways of preventing the loss of your current home; and
- what your legal rights are as a tenant or home owner.
Exactly how the service can help you will depend very much on your personal circumstances.
We can also signpost to other relevant organisations if you need more specialist advice.
What if I want to go onto the Housing Register?
We have recently reviewed our Housing Allocation Policy in line with central Government’s plans for social housing reform. The main aims of the new policy are:
- to help the most vulnerable people in society and;
- to make better use of the council's stock in times of housing shortage
An officer from the Housing Solutions Service will talk to you about your circumstances and your reasons for wanting to register for a council house.
If you are currently living in unsuitable accommodation, our policy states that you are in housing need. You may be offered a full housing needs assessment with a Housing Needs Officer, which will help you to think about what you need and what options are best for you. Officers will talk to you about all of the options available, as council housing is not always the best choice for everyone.
If you currently live in accommodation that is suitable, but you have a desire to move into a council house, you do not have a housing need within our new policy. If this is the case, you will be encouraged to think about what other options there are available to you.
If you require any further information or advice on how your circumstances fit into the new policy, please contact us:
Tel: 01782 233696
What if I have nowhere to stay tonight?
If you have nowhere to stay tonight, you should contact the Housing Solutions Service immediately.
Our duty officer will ask you some basic questions about your situation to determine the best course of action. In some cases, we can only offer advice and guidance, but you may be entitled to some temporary, emergency accommodation whilst we make further enquiries into your homelessness.
What changes have been made to the Housing Allocations Policy?
The Housing Allocations Policy has been reviewed to make sure that housing is being allocated in a clear and fair way. Below is a brief summary of the changes that have been made to the policy. The changes have been made after talking to people from lots of different organisations and to members of the public in Stoke-on-Trent to see what they think.
If you are in housing need, i.e. living in unsuitable accommodation, you may be offered a Housing Needs Assessment with a Housing Needs Officer and given the option to join the active Housing Register. If you join the Active Housing Register, you will be placed in one of 3 priority bands depending on your level of need.
- People with no housing need will not be placed within the three bands.
- Housing Needs Officers will be able to carry out home visits OR see people in Local Centres OR have office based appointments to discuss people’s housing needs.
The Choice Based Lettings system has been taken away. A more personal property matching system has taken its place. You
will still have choose where you want to live, but instead of placing bids on properties, you will be encouraged to tell us
exactly what your needs are in order to match you with the most suitable property.
Below is a basic guide to the three Housing Needs bands, to view the full policy click on the link at the bottom of the page:
Band 1 – Exceptional Housing Need:
- Homeless households owed a full homeless duty by the city council.
- People with a serious medical condition or a disability and living in unsuitable housing.
- People who need to move for Health and Safety reasons, including people suffering abuse, violence or harassment.
- People who are severely overcrowded i.e. people who need 3 bedrooms more than they have available to them.
Band 2 – High Housing Need:
- People who need 2 bedrooms more than they have available to them.
- People who need to move because of a medical condition or disability and have been assessed as having a high priority need.
- People who are ready to move on from supported accommodation and Approved Premises, including those leaving care.
- People who qualify for a tenancy via discretionary succession.
Band 3 – Medium Housing Need:
- People who are homeless, but where investigations are not yet finished.
- People who need to take up (or continue) employment, education or a training opportunity that is not available elsewhere and who do not live within reasonable commuting distance.
- People experiencing financial hardship as a result of changing circumstances beyond their control.
- People who need to access social services facilities and are unable to travel across the city.
- Those who need to move to give or receive care that is substantial and ongoing.
- People who need one more bedroom than they have available to them.
- People whose household includes someone with a medical condition or disability, which is linked to unsuitable housing.
- People who live in accommodation which is bigger than the household requires.
- People eligible for older people’s accommodation including sheltered housing and extra care provision.
Where have council properties been allocated?
You will soon be able to view information about the address, type and size of council homes that have been allocated within the last month.
Where are council homes located across the city?
To view information about the location, types and sizes of our council stock please see the attachment below.