Customer Views

Customer views on being involved with the Customer Participation Unit

Andrew, a leaseholder from Burslem commenting on his involvement with the website working group.

"……..The website working group is an example of participation at its most successful. The customer has the lion's share of the say in the material displayed on the website. All people logging on can be confident that the information displayed there shows Stoke's services as they are perceived by the people who use them. Taking part in this exercise is fulfilling, interesting and rewarding."

Carol, Chairperson of the Housing Service Review Group commenting on her involvement with the Customer Participation Unit.

"…….I have worked with the Customer Participation Unit on many occasions and have always found them helpful and knowledgeable in every way"

Kevin, a tenant from Trent Vale commenting on his views of the Customer Participation Unit.

"…… The staff at the Customer Participation Unit are very helpful and friendly and should be praised for all their hard work and dedication with tenants"

Nina, Chairperson of Old Blurton Community Association commenting on the service provided by the Customer Participation Unit.

"The Customer Participation Unit are brilliant, they do a fantastic job. They give the support the Residents’ Associations need, and then some"

Pamela, a Residents’ Association representative commenting on a training session organised and delivered by the Customer Participation Unit.

"I do find the staff very friendly and helpful, they are a credit to the service."

Customer poem on involvement, please use the link below to download or view the poem, if you have problems reading the file you may need to download Adobe Acrobat Reader, this is free. To download Adobe Acrobat reader please click here.