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Stoke-on-Trent City Council offers an alternating kerbside recycling, compost and waste collection service. Your recycling and compost bins are emptied one week and your general waste the following week. Click here to find out when your collection day is.
During Christmas and New Year holiday period, you waste collections may change. If so, we will let you know in advance so that you know when your next collection will be.
Below is a quick guide to how the service work:
- Your bins must be ready for collection by 7am on the day of collections. If you do not know when your collection day is, you can call Stoke-on-Call on 01782 234000 for more information.
- Place your bins at the edge of your property or at the collection point so it's not in anyone's way.
- Please don't put items in your bin that could be a health and safety hazard to our collectors and please wrap sharp objects securely.
- Bin lids must be fully closed. Bins will not be emptied if they are over loaded or too heavy. Extra items will not be collected.
- Please take your bin back onto your property on the same day as collection or you could be fined.
- Please keep your collection calendar safe. This will remind you of your collection dates.
Assisted Collections
If you have difficulty putting your bin out for collection, we may be able to help. For more information please phone us on 01782 234000. This service is not available if there is an able bodied adult living in the property.
If you already get an assisted collection you will carry on getting help.
Black Sacks
Where black sacks are in use, these will be collected from the point of storage on your property. If you wish to place your sack(s) out for collection please only do so on the day of collection.
If we collect your rubbish in black sacks we don't expect you to leave it on the edge of or outside your property. Although some people still do this. Sacks placed out on the wrong day of collection can cause serious and offensive littering when subject to the weather or damage by animals. If you keep putting your sacks out other than on the day of collection, you will be liable to a instant fixed penalty notice. For more information, please follow the link to our Environmental Crime page.
You can help us achieve better environmental standards by not placing your sacks outside your property and making sure that access is available. If you prefer to leave sacks outside your property, do this just before the time of collection.
When making access available please make sure that pet dogs are indoors or are securely fastened up at an appropriate distance from the bins.
Please also make sure that no sharp objects such as broken glass or knives are placed in the plastic sacks, unless securely wrapped to prevent injury - for example, in several layers of newspaper.
We have a duty under section 45 of the Environmental Protection Act 1990 to provide a service for the collection and disposal of household waste. As part of that duty we also provide a service when requested, for the collection and disposal of business waste.
For more information on the responsibilities of businesses with regards to their waste, click on the links on this page or call 01782 234000.
Missed bin
If your bin has been missed please follow the link on this page to report a missed bin. We'll arrange for a collection as soon as possible.
New bin
If your bin has been stolen or you have just moved in and need a bin, please ring us on 01782 234000.
Looking after your wheeled bin
You are responsible for your bin, but it remains the property of the council. If you move, your bin must be left behind. If you move into a new property in the city and you don’t have a wheeled bin, just contact us to request one.
We can only replace broken bins free of charge if the damage has been done by the refuse crew while we're emptying them. However, if damage is caused by misuse like putting hot ashes into the bin, you will be asked to pay for a new one.
General household waste which can easily be contained in a wheeled bin or sack is collected free of charge. A nominal charge
is made for bulky household waste items. Use the link to our bulky waste page for details.