Our pest control service is available to all residents and businesses in Stoke-on-Trent.
To arrange an appointment or to discuss your pest problems please visit your nearest Local Centre or contact Customer Access on 01782 234234. Alternatively you can log an enquiry by sending an email to Public.Protection@stoke.gov.uk
We provide an affordable and quality treatment service to deal with most types of pests. We can also offer free
advice over the telephone or via email, but a charge for advice will usually apply when we visit.
Our technicians are fully qualified and suitably trained. All our work complies with current health and safety requirements and industry best practice and we only use safe, modern pesticides that are approved for use in the UK.
Treatment for rats in most domestic properties is free, but there is a charge for us to deal with other types of pests. Payment is taken in advance at the time of booking an appointment. For a list of our domestic charges and commercial rates, please see the attachment at the end of this page.
We can deal with the following pests:
• Squirrels in roof spaces
• Other insects
We don't treat for foxes, feral cats, wild birds, rabbits, moles or bats. Nor do we usually treat for bees. There are many different species of bee in the U.K. Most have a beneficial role to play, so treatment with a pesticide will only be considered as the last resort. We can give advice and arrange to visit to confirm they are indeed bees and not wasps, determine the species of bee and decide whether treatment is appropriate. If you have a swarm of bees, it is advisable to leave them alone and seek expert help. Further information can be sought from the British Beekeepers Association by telephoning 02476696679 or by visiting their website www.bbka.org.uk . More information is also available from the Bumblebee Conservation Trust, www.bumblebeeconservation.org, email: email@example.com or telephone 01786 594 128. Please note that beekeepers do not work for the council and are not obliged to respond. Any arrangement made with them is a private agreement and they may make a charge for their time and travelling expenses.
You may be required to carry out some preparation before we visit to treat for fleas or bedbugs. To ensure that the treatment is as effective as possible you will also be asked to follow some guidelines after treatment. Depending on the extent of the treatment you may also be required to vacate the property for a short time. For more information, please see the preparation advice sheet attached at the end of this page.
We also offer an insect identification service, free of charge to domestic customers. Please put the pest in a secure container labelled with your name, address and a contact telephone number and bring it into Hanley Town Hall, Albion Street, Hanley, Stoke-on-Trent.
If you live in a house rented from the local authority there is no direct charge to you for any of the pest control treatments.
If you live in privately rented accommodation, treatment for rats is usually free of charge and you or your landlord can book the appointment. For all other pest treatments there will be a charge. The person responsible for paying for treatment costs must make the appointment, as payment is required at the time of booking. If the landlord is responsible for treatments costs, the domestic rates will apply for the treatment of chargeable pests in single-occupancy occupied properties and the commercial rates will apply for treatment of all pests in houses in multiple occupation or vacant properties.
If you live in a privately owned house, treatment for rats is free and our domestic charges will apply for all other pest treatments.
We can provide treatment to deal with all of the pests listed above and can also give advice on pigeon-proofing and culling. If you are accessing the service on behalf of a business, or are a landlord with a pest problem in a house in multiple occupation or a vacant property, all pest treatments are chargeable and the commercial rates will apply.
Service contracts providing a fixed number of control visits throughout the year are available, as well as single, reactive visits. We can tailor our service to meet the individual needs of your business. For more information please contact us.
Our Service Standards
We aim to provide a professional, courteous service to all our customers and respond to routine requests for treatment as soon as possible. The waiting time for an appointment can be longer at certain times of the year due to increases in pest activity.
Where a pest problem is considered an emergency, we aim to respond within 24 hours. We define an emergency as a pest problem which poses a risk to human health in vulnerable situations. Please discuss any concerns you have with a member of staff when accessing the service.
Visits are by appointment only and our usual business hours are 8.30am to 4.30pm Monday to Thursday and 8.30am to 4.00pm on Friday. We may work extended hours during the summer to try to keep waiting times to a minimum and to meet the high volume of seasonal work.
When we arrange appointments we can confirm a date with you, but we are unable to tell you what time we will arrive. Where a customer requests a morning or afternoon visit we will try our best to accommodate a preference, but we cannot offer any guarantee.
Our technicians have mobile phones so if you are not at the premises when we arrive, we will try to contact you. If we can't contact you by phone, we will leave a card stating the time we called and ask you to book a new appointment. Charges for missed appointments may apply.
The 'Pest Aware' website has been created to enable you to make an educated choice when considering pest control. It covers a large variety of pests which are all common in the UK. The information is maintained by the British Pest Control Association (BPCA) - one of the industry’s trade associations representing organisations with a professional interest in eradicating public nuisance pests without risk to the general public, non-target animals and the environment. Information and advice is also available from the National Pest Technicians Association (NPTA) - another professional trade association that represents all sectors within the Public Health and Pest Control Industry.
The council are not responsible for the contents or reliability of any other websites to which links are provided and do not necessarily endorse the views expressed within them. Visitors who use the website and rely on any information do so at their own risk. Click on the Related Links tab on the left of this page to access the websites.