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Our pest control service is available to all residents and businesses in Stoke on Trent.
We provide an affordable and quality treatment service to deal with most types of pests. We also offer free advice and an
insect identification service.
Our technicians are fully qualified and suitably trained. All our work complies with current health and safety requirements
and industry best practice and we only use safe, modern pesticides that are approved for use in the UK.
Treatment for rats in domestic properties is free, but there is a charge for us to deal with other types of pests. For a list
of our domestic charges and commercial rates, please see the attachment at the end of this page.
We can deal with the following pests:
• Ants
• Bedbugs
• Fleas
• Cockroaches
• Mice
• Rats
• Squirrels in roof spaces
• Wasps
• Other insects
We don't treat for foxes, feral cats, wild birds, rabbits, moles, bats or bees.
Domestic Premises
If you live in a house rented from the local authority there is no direct charge to you for any of the pest control
treatments.
If you live in privately rented accommodation, treatment for rats is free of charge. If the landlord is responsible for the
control of pests, they must contact the service to book an appointment for all other pest treatments. The commercial rates
will apply.
If you live in a privately owned house, treatment for rats is free of charge and our domestic charges will apply for all other
pest treatments.
Commercial Premises
We can provide treatment to deal with all of the pests listed above and can also give advice on pigeon-proofing and
culling. If you are accessing the service on behalf of a business, the commercial rates will apply.
Service contracts providing a fixed number of control visits throughout the year are available, as well as single, reactive
visits. We can tailor our service to meet the individual needs of your business. For more information please contact us.
Our Service Standards
We aim to provide a professional, courteous service to all our customers and respond to routine requests for treatment
as soon as possible. The waiting time for an appointment can be longer at certain times of the year due to increases in pest
activity.
Where a pest problem is considered an emergency, we aim to respond within 24 hours. We define an emergency as a pest problem
which poses a risk to human health in vulnerable situations. Please discuss any concerns you have with a member of staff when
accessing the service.
Visits are by appointment only and our business hours are 8.30am - 4.30pm, Monday to Friday. When we arrange appointments
we can confirm a date with you, but we are unable to tell you what time we will arrive. Where a customer requests a morning
or afternoon visit we will try our best to accommodate a preference, but we cannot offer any guarantee.
Our technicians have mobile phones so if you are not at the premises when we arrive, we will try to contact you. If we can't
contact you by phone, we will leave a card stating the time we called and ask you to book a new appointment. Charges for missed
appointments may apply.
Contact us
To arrange an appointment or to discuss your pest problems please visit your nearest Local Centre or contact Stoke-on-Call
on 01782 234234.