Consumer Protection

You Can Contact Us at:

Regulatory Services Division
Stoke-on-Trent City Council
PO Box 2452, Hanley Town Hall,
Albion Street, Hanley
Stoke-on-Trent
ST1 1XP

Telephone us on ; 01782 232065
Fax us on ; 01782 236496
Email us at; regulatory.services@stoke.gov.uk

Opening times
Monday to Thursday 9am - 5pm
Friday 9am – 4:30pm

The Consumer Protection Division has been re-named. Now called Regulatory Services, we provide Environmental Health, Trading Standards, Bereavement Care and Registration services including:

• Checking food is hygienically prepared, safe to eat and correctly labelled.
• Testing weighing and measuring equipment used by businesses for accuracy.
• Checking workplaces are safe for workers and customers.
• Preventing underage sales of things such as alcohol, cigarettes and fireworks.
• Controlling infectious diseases.
• Reducing dog straying and fouling.
• Monitoring local air quality and tackling land sites contaminated by pollution.
• Investigating noise nuisances.
• Checking the safety of consumer products.
• Providing advice to consumers.
• Improving awareness of health and safety and reducing accidents and risks at work.
• Making sure prices and descriptions of products are accurate.
• Licensing or registering of premises offering treatments such as acupuncture, ear piercing and tattooing.
• Monitoring the water quality at swimming or therapeutic pools.
• Licensing of retail petrol stations.
• Ensuring animal welfare.

You can click on the links below for more information on :

• Food safety
• Health and Safety
• Consumer Advice
• Pollution Control and Air Quality
• Trading Standards
• Animal Welfare
• Dog Wardens
• Registration Service
• Bereavement Care

New laws came into force on 1 July 2007 to ban smoking in all public places and workplaces. Follow the SmokeFree England link on this page to find out more or you can look at the smokefree England website by clicking here. This will take you to an external site which has lots of information about the new laws.

Please click on the link on the right to see some of our fees and charges. Other charges can be found by clicking on the individual service page. To read the file you will need a copy of Adobe Acrobat Reader.