We offer a range of accredited provision from English, Maths and First Aid to Family Learning workshops and a wide range
of non-accredited Adult Learning opportunities. The courses cover a wide range of topics including the crafts, computers,
employability, yoga and languages. Courses are held across 130 venues throughout the city to ensure that they are easily accessible
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Our commitment to you is to ensure that everybody has the best possible chance to enjoy learning and get the most from our courses.
Our aim is that you will:
- Receive learning support – if required
- Learn in safe and comfortable surroundings
- Take part in an enjoyable learning experience
- Have access to impartial information and advice about learning opportunities in the local area
- Benefit from high quality teaching
- Agree a plan with your tutor about what you want to learn and how
- Have a tutor who is experienced, skilled and qualified
- Receive helpful feedback and support from your tutor
- Be listened to when you have a problem, complaint or suggestion
- Be treated with respect
- Have your progress and achievement recognised.
Click here to see our Adults Learning course guide.
New Changes to Fees and Payments
This year we are trying to make the booking of courses easier and more secure for you by asking for a deposit or payment
in full* that will guarantee you a place on your chosen course. This can be paid over the phone by debit or credit card, alternatively
you can call into the office - One Smithfield, Hanley to pay by card, cheque or cash and reserve your place onto a course.
We will issue refunds in the following circumstances:
If you confirm in writing you wish to withdraw from the course at least 5 working days before the course start date If we have to cancel or relocate a course for any reason e.g. low numbers Please note we do not issue refunds if you are unable to attend. We will however, consider refunding partial or full payments for any exceptional circumstances. Please speak to the office on 01782 234775
ACL Management Fees and Charges Policy
The ACL Management Fees and Charges Policy, Provider Quality Framework and Provider Delivery Guidance documents can be downloaded by the links at the bottom of this page.
Compliments, Comments and Complaints
We welcome any feedback on your learning experiences with Adult and Community Learning and we use your feedback to continually improve our service to you. If you have a comment or complaint or just want to compliment us, then please contact us using the details below.
Contact Adult and Community Learning
Leonard Coates Way