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You are in| > Home| > Council and Democracy| > council tax| > Methods of paying Council Tax

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Paying Council Tax and Business Rates

These are the ways you can pay your council tax and business rates bills.

You can pay online:

Please follow this link to our dedicated payments page.

By Direct Debit

If you choose to pay by Direct Debit you have a choice of payment dates.

You can get a Direct Debit mandate by any of the following ways:

  1. Download the mandate form here 
  2. Email localtax@stoke.gov.uk and request a form
  3. 'Phone (01782) 233777 and request a form

When you've filled in the form please return it to:

Local Taxation, Freepost, ST13 82, Stoke-on-Trent, ST4 4BR 

Telephone banking

Please quote the following when using your bank's telephone banking service.

  • Bank sort code: 08-90-09;
  • Bank account number: 61519051; and
  • Council Tax/Business Rates account number taken from your bill.

You can call our 24 hour automated telephone payments:

Ring (01782) 234123 - you will be put through to our automated payment system. Please make sure that you have your bill and payment cards ready when you call.

You can telephone direct to pay by debit/credit card through Stoke-on-Call:

  • Monday to Thursday - 8.45am to 5pm ring (01782) 233777
  • Monday to Thursday - 5 to 8pm ring (01782) 234234
  • Friday - 8.45am to 4.30pm ring (01782) 233777
  • Friday - 4.30 to 8pm ring (01782) 234234
  • Saturday - 9am to 1pm ring (01782) 234234

You can post your payment to:

Stoke-on-Trent City Council - Payments
PO Box 2156Stoke-on-Trent
ST4 4WH

Cheques should be crossed and made payable to "City of Stoke-on-Trent".

Please enclose the account number from your bill with your payment. (Please note: if you are paying by cheque no receipt will be issued unless you provide a stamped addressed envelope).

Pay at a post office or PayPoint

You can pay at any post office or PayPoint using a plastic payment card. To request a card just ring (01782) 233777.

Details of local post offices can be found here.  PayPoint locations can be found here on their website.

You can visit us:

Please click on the link below to view map.

Swann House, Boothen Road, Stoke

Opening hours:

  • Monday to Thursday: 8.45am to 4.30pm
  • Friday: 8.45am to 4pm

Or you can visit one of our local centres or Stoke-on-call offices. Follow the links for maps:

Methods of paying Council Tax

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The town hall, Steve Robinson and a ballot box