Council Tax

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Your Online Account

You can view your account balance,  check payments, apply for discounts and exemptions and more online. Click this link for further information.

Important news

You can now choose to pay your Council Tax by 12 monthly instalments. Your Direct Debit payments or cash payments from 2013 onwards can be amended to spread the cost of the bill over 12 months for you.

You can also choose a payment date that suits you. Direct Debits can be paid on 1st, 5th, 10th or 25th of the month. Other payments may be made on any date up to the 28th of the month.

Please contact us on (01782) 233777 to set up payments that better suit you.

To contact the council tax team

Tel: 01782 233777

For full contact details please follow this link  

Opening hours

By telephone: Monday to Friday 8.00 am to 8.00 pm, 9.00 am to 1.00 pm on Saturdays.

Council Tax helps pay for local services such as policing, the fire service, libraries, and many other services.

To view our new booklet for 2014/2015 follow this link to see how Council Tax finances services provided by Stoke-on-Trent City Council.


Please follow the links on the left for more specific information on:

Please see the related file below for guidance on Council Tax.

Welfare reform

Click here if you want to find out more about Welfare Reform- new legislation brought in by Central Government that changes the way that benefits are paid.

Where can I find out about Council Tax Support (the replacement for Council Tax Benefit from 1 April 2013)?

For details of Stoke-on-Trent City Council's Council Tax Support scheme click here

To find out about this year's consultation and how to register your views  please click here


Direct Debit dates

If your normal direct debit date falls on a non-banking day (i.e. bank holidays, weekends) then your next instalment will be taken on the next banking day- never before.

For example, if your direct debit date is the 1st of the month, and the 1st is a Saturday, then the payment will be taken on the next banking day (i.e. Monday 3rd if not a bank holiday).


General Information about Council Tax

More general information about Council Tax can be found here (external


Related Files: