Community and Living

Bereavement Care Service

Carmountside Chapel

Bereavement Care Service
Carmountside Cemetery and Crematorium
Leek Road

Tel: 01782 235050
Out of Hours Tel No:  Stoke-on-Call – 01782 234234.
Fax: 01782 234698
Memorial Helpline:  01782 234699  (out of hours answerphone)

Office Opening Hours: 
Monday - Thursday 8.30am - 5pm
Friday  8.30am - 4.30pm
Saturday 9am to 12 noon


Opening Times for all Cemeteries

Access to all the city cemeteries is between these times only;

Winter - 8am to 5pm / Summer - 8am to 8pm

These times will coincide with the seasonal changes as dictated by Daylight Saving hours.

You must not enter the cemeteries outside of these hours, doing so will be trespassing. 


Fees and Charges

Please see the related file below.


Weekend and Bank Holiday Burial provision

For information regarding our weekend and bank holiday burial provision please see the booklet of the same name at the bottom of this page.


Carmountside Cemetery and Crematorium

We have access for wheel chairs to the office, chapel, waiting room, tea room and book of remembrance room at Carmountside.  There are disabled toilet facilities in the waiting room and next to the chapel. Our tea room facility is open and serving breakfast, lunch and afternoon tea.

If you have hearing difficulties there is an induction loop system in reception and the Carmountside Chapel.  Some of our information is available in braille and large print on request from the main reception.  This has a low level counter for visitors with disabilities.  

Our Bereavement Care Service provides cremation, burial, memorial and bereavement services for both residents and non-residents of Stoke-on-Trent.  We have one crematorium at Carmountside and nine cemeteries throughout the city.  We are also responsible for the memorials in 23 closed churchyards.

The service operates from Carmountside Cemetery and Crematorium office, where most staff and grounds maintenance staff are based.  All records relating to cremations, burials, and memorials are held in the main office, behind the chapel and crematorium building at Carmountside.  


Virtual Memorials

A virtual memorial web site has been created for family and friends to remember their loved ones online. The memories can simply be created by leaving messages in their memory or by passing on condolences to the family. Virtual memorials celebrate the individual and are a great way to bring together friends and family over large distances.

Please follow the link on the left hand side of this page to take you to the website.


How to Find Us Follow this link for a map to Carmountside Cemetery.

From M6 take Junction 15 or 16 onto the A500, follow signs for Stoke-on-Trent.  Turn off A500 onto the A52, follow signs for Leek for approximately 2 miles.   At major traffic lights keep in left hand lane, and continue straight on to the A5009, follow signs for Leek for approximately 2 miles. Carmountside Crematorium is sign posted and is on your right.

By rail - Stoke-on-Trent railway station is approximately 15 minutes away by taxi.

Charter for the Bereaved

We are a member of the Charter for the Bereaved. Charter for the Bereaved is a self assessment standard compiled and scored by the Institute of Cemetery and Crematorium Management (ICCM).  We submit an application on an annual basis and we currently hold the highest rating of 'Gold'. 

You can view a copy of the Charter for the Bereaved as well as a wealth of burial and cremation related information by visiting the Institute of Cemetery and Crematorium Management (ICCM)website.  Please see below a copy of the Charter for the Bereaved. Please follow this link to be taken to their website.

Please find a copy of our Bereavement Care Service and Rules and Regulations booklets below.



We hold a number of open days and special services throughout the year at Carmountside and in other cemeteries around the city. For details of our forthcoming events please find information below, alternatively there are notices displayed in all of the cemetery notice boards.





Contact Yvette Love 07779185046

Yvette can also provide any requirement for outside catering or buffets for wakes




Name of new Florist - MADE WITH LOVE FLOWERS

Contact Lesley T: 07854 594577 E:

(Home visiting service available)


To view these files you will need a copy of adobe acrobat reader. To download a free copy please go to


Attached files

To view our:


Related Files: