Bereavement Care Service
Carmountside Cemetery and Crematorium
Tel: 01782 235050
Out of Hours Tel No: Stoke-on-Call – 01782 234234.
Fax: 01782 234698
Memorial Helpline: 01782 234699 (out of hours answerphone)
Christmas and New Year Working Arrangements 2013/2014
Bereavement Care Service Reception
Tuesday 24 December 2013 8.30 am - 5 pm
Monday 30 December 2013 8.30 am - 5 pm
Tuesday 31 December 2013 8.30 am - 5 pm
Thursday 2 January 2014 8.30 am - 5 pm
The grounds are open as normal
Office Opening Hours:
Monday - Thursday 8.30am - 5pm
Friday 8.30am - 4.30pm
Saturday 9am to 12 noon
Opening Times for all Cemeteries
Access to all the city cemeteries is between these times only;
Winter - 8am to 5pm
Summer - 8am to 8pm
These times will coincide with the seasonal changes as dictated by Daylight Saving hours.
You must not enter the cemeteries outside of these hours, doing so will be trespassing.
Fees and Charges
Please see the related file below.
Weekend and Bank Holiday Burial provision
Over the Christmas Period the Weekend and Bank Holiday Burial provision will only be available on Friday 27 December 2013 and Saturday 28 December 2013 by calling 01782 234234 between 09.00hr and 12.00hr
For information regarding our Weekend and Bank Holiday Burial provision please see the booklet of the same name at the bottom of this page.
Carmountside Cemetery and Crematorium
We have access for wheel chairs to the office, chapel, waiting room, tea room and book of remembrance room at Carmountside. There are disabled toilet facilities in the waiting room and next to the chapel. Our new tea room facility is now open and serving breakfast, lunch and afternoon tea.
If you have hearing difficulties there is an Induction Loop system in reception and the Carmountside Chapel. Some of our information is available in braille and large print on request from the main reception. This has a low level counter for visitors with disabilities.
Our Bereavement Care Service provides cremation, burial, memorial and bereavement services for both residents and non-residents of Stoke-on-Trent. We have one crematorium at Carmountside and nine cemeteries throughout the city. We are also responsible for the memorials in 23 closed churchyards.
The service operates from Carmountside Cemetery and Crematorium office, where most staff and grounds maintenance staff are based. All records relating to cremations, burials, and memorials are held in the main office, behind the chapel and crematorium building at Carmountside.
Bereavement Care Service are please to announce our Virtual Memorial Web Site.
A virtual memorial web site has been created for family and friends to remember their loved ones online. The memories can simply be created by leaving messages in their memory or by passing on condolences to the family. Virtual memorials celebrate the individual and are a great way to bring together friends and family over large distances.
Please follow the link on the left hand side of this page to take you to the website.
How to Find Us: Follow this link for a map to Carmountside Cemetery.
From M6 take Junction 15 or 16 onto the A500, follow signs for Stoke-on-Trent. Turn off A500 onto the A52, follow signs for Leek for approx 2 miles. At major traffic lights keep in left hand lane, and continue straight on to the A5009, follow signs for Leek for approx 2 miles. Carmountside Crematorium is sign posted and is on your right.
By rail Stoke Station is approximately 15 minutes away by taxi.
Charter for the Bereaved
We are a member of the Charter for the Bereaved. Charter for the Bereaved is a self assessment standard compiled and scored
by the Institute of Cemetery and Crematorium Management (ICCM). We submit an application on an annual basis and we currently
hold the highest rating of 'Gold'.
You can view a copy of the Charter for the Bereaved as well as a wealth of burial and cremation related information by visiting the Institute of Cemetery and Crematorium Management (ICCM)website. Please see below a copy of the Charter for the Bereaved. Please follow this link to be taken to their website. www.iccm-uk.com
Please find a copy of our Bereavement Care Service and Rules and Regulations booklets below.
We hold a number of open days and special services throughout the year at Carmountside and in other cemeteries around the city. For details of our forthcoming events please find information below, alternatively there are noitces displayed in all of the cemetery notice boards.
Christmas Memorial Services
We will be holding Christmas Memorial Services in the chapel at Carmountside Cmemetery and Crematorium as follows:-
Babies and Children's Service - Sunday 8 December 2013 at 12.30 (chapel doors will be open from 11.45am)
Memorial Services - Sunday 8 December 2013 at 2pm and 3.30pm (chapel doors will re-open from 1.15pm for 2pm service)
Please telephone 01782 235050 to have the names of your loved ones read during the service. You will need to let us know which service and what time you will be attending for the names to be read during that service. The cut of for all names to be given is Friday 6 December 2013 at 12.00 noon.
Sponsor a star light on our Christmas Tree
Star lights will be placed on the Christmas Trees in the grounds at Carmountside. You can sponsor a star light in remembrance of your loved ones. All applications to be submitted to us by Friday 20 December, application forms can be printed from the pdf below or alternatively please call into the reception at Carmountside to collect one. For further details please see attached notice
Carmountside Cemetery and Crematorium have a room available on lease for florist use only. For details see attached documents or for further information please contact Neville Chadwick on telephone number 01782 236599
To view our:
- Bereavement Care Service Booklet please click here to view this booklet
- Weekend and Bank Holiday Burial Provision please click here to view this document
- Rules and Regulations booklet please click here to view this booklet
- Fees and Charges please click here to view our fees and charges