Bereavement Care Service

Our contact details:

Bereavement Care Service
Carmountside Cemetery & Crematorium
Leek Road
Milton
Stoke on Trent
ST2 7AB

Tel. No. 01782 235050
Out of Hours Tel No:  Stoke on Call – 01782 234234.
Fax. No. 01782 234698
Memorial Helpline.  01782 234699  (out of hours answerphone)
Email: hcp.bereavement.care@civic1.stoke.gov.uk

Opening Hours:  
Mon - Thurs 8.45am - 5pm
Friday  8.45am - 4.30pm
Saturday 9am to 12pm (This is available until 20 December 2008)

We have access for wheel chairs to the office, chapel, waiting room and book of remembrance room at Carmountside.  There are disabled toilet facilities in the waiting room and next to the chapel.

If you have hearing difficulties there is an Induction Loop system in reception and the Carmountside Chapel.  Some of our information is available in braille and large print on request from the main reception.  This has a low level counter for visitors with disabilities.   The minicom number is: 01782 234686 

How to Find Us:  Follow this link for a map to Carmountside Cemetery.

From M6 take Junction 15 or 16 onto the A500, follow signs for Stoke on Trent.  Turn off A500 onto the A52, follow signs for Leek for approx 2 miles.   At major traffic lights keep in left hand lane, and continue straight on to the A5009, follow signs for Leek for approx 2 miles.  Carmountside Crematorium is sign posted and is on your right.

By Rail – Stoke Station is approximately 15 minutes away by taxi.
Our Bereavement Care Service provides cremation, burial, memorial and bereavement services for both residents and non-residents of Stoke-on-Trent.

We have one crematorium at Carmountside and nine cemeteries throughout the city.  We are also responsible for the memorials in 20 closed churchyards.

The service operates from Carmountside Cemetery & Crematorium office, where most staff are based, although there are a few grounds maintenance staff based in the district cemeteries.

All records relating to cremations, burials, and memorials are held in the main office, behind the chapel and crematorium building at Carmountside.   

                                    
Chartermark 

Our Bereavement Care Service has been awarded this national standard for excellence in customer service.
                            
Charter for the Bereaved

We are a member of the Charter for the Bereaved. You can look at the Charter for the Bereaved by visiting the Institue of Cemetery and Crematorium Management website.  Please follow this link to be taken to their website.