Skip over navigation|

AdviceBusinessCommunityCouncilEducationEnvironmentHealthHousingJobsLeisureSocial CareTransport

|

You are in| > Home| > Community, people and living| > births, deaths, marriages and citizenship| > statement of standards

|
||

Statement of standards

We will:

  • be polite, helpful and professional
  • provide you with accurate advice and information
  • resolve your enquiry at the first point of contact
  • answer your telephone call within 30 seconds
  • greet you within 2 minutes and start dealing with your enquiry within 10 minutes
  • ensure that our website is user friendly, and that it is quick and easy to find information about all of our services
  • respond to your letters within 1 working day

    If you consider that we have not met our standards or you are not satisfied with the service you receive, we will help you to make a complaint.