Consumer advice

Click here to get help from the Citizens' Advice Bureau consumer helpline

They can be contacted on 08454 04 05 06

If they advisors are unable to resolve your problem they may refer your complaint, if you live in Stoke-on-Trent, to Trading Standards at Stoke-onTrent City Council .

We will deal with matters relating to faulty goods and poor quality services. We will give advice to traders in respect of their obligations. We will identify criminal offences and sharp business practices for further investigation and take enforcement action where necessary.

Click here to go to the Staffordshire and Stoke-on-Trent trader register

Trading Standards operates a scheme which provides consumers with a list of local businesses that we have checked. Registered Businesses have committed to a code of practice that defines the promises made by the business in delivering goods and services to you.

What level of advice and assistance is trading standards able to give me?

Click on the attached file at the bottom of this page to view the trading standards civil advice policy.

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