Consumer advice

Click here to get help from the Citizens' Advice Bureau consumer helpline

They can be contacted on 08454 04 05 06

If they are unable to resolve your problem they may refer you to our trading standards team.

We will deal with matters relating to faulty goods and poor quality services. We will give advice to traders in respect of their obligations. We will identify criminal offences and sharp business practices for further investigation and take enforcement action where necessary.

Click on the attached file at the bottom of this page to view the trading standards civil advice policy.

Click here to go to the Staffordshire and Stoke-on-Trent trader register


Trading Standards operates this scheme which provides consumers with a list of local businesses that we have checked.Businesses registered with the scheme have all demonstrated their commitment to fair and honest trading practices and delivering good customer service.


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