Consumer advice

We provide advice to consumers on faulty goods and poor quality services. Advice is also given to traders on their obligations. We identify criminal offences and sharp business practices for further investigation.

Please follow the links for information and advice on common problems from faulty mobile phones through to package holidays.

Our first line advice is provided by the Citizens Advice consumer service. This is a new government backed service giving clear, practical advice free of charge. All the advisors are highly trained to give you clear unbiased advice about how to solve your consumer problems. If they are unable to resolve the problem they will refer Stoke-on-Trent consumers to us so that we can provide practical assistance with the complaint.

We also provide talks to community groups on many safety topics:

  • Counterfeit goods
  • Toy safety
  • Doorstep crime

Other schemes we are involved in include:

  • Consumer Support Network
  • Trader Register