Trading Standards

Our Trading Standards Officers visit premises to check on fair trading issues, look out for counterfeit goods, carry out weights and measures checks and investigate under age sales of products like alcohol, tobacco, petrol DVD's and knives.

Calibration and testing services are provided by appointment only.  Please telephone our contact centre on 01782 232065 to arrange this.

Our first line consumer advice is provided by the Citizens Advice consumer service. This is a government backed service giving clear, practical telephone advice free of charge. All the advisors are highly trained to give you clear unbiased advice about how to solve your consumer problems. Call: 03454 04 05 06

For on-line consumer advice click on this link for the citizens advice guide

For information and advice for consumers on shopping across European borders and products that have been recalled click here

For complete guidance for businesses on trading standards and the law and face to face business training  click on this link for the Trading Standards Institute Business Companion.


The new Consumer Rights Act came into force on October 1st 2015. Make sure that you know what you need to do.

If you are a business your obligations to your customers have changed

  • Do you know what the new consumer rights are?
  •  Are your returns and complaints policies up to date?
  • Are your contracts with your customers fair?
  • Are your staff trained and prepared?

Click on the Trading Standards Business Companion if you are unsure


If you are a consumer your rights are different

  • You now have 30 days to return faulty goods to claim a refund
  • You can challenge a businesses terms and conditions where they are either unfair or hidden in the small print
  • You can now get faulty digital content repaired or replaced e.g. on -line films, e books, music etc.
  • You can demand that poor services are redone or receive a refund

If you are unsure what your rights are click on the link for the Citizens Advice Consumer Service




You can contact us at: 

Trading Standards 
Hanley Town Hall
Albion Street

Tel: 01782 232065
Fax: 01782 236496

Opening times
Monday to Thursday 8.30am - 5.00pm
Friday 8.30am - 4.30pm 

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