| 
Our Trading Standards Officers visit premises to check on fair trading issues, trade descriptions, counterfeiting, weights
and measures and under age sales of products like alcohol, tobacco, petrol DVD's and knives.
Calibration and testing services are provided by appointment only. Please telephone our contact centre on 01782 232065
to arrange this.
Our first line consumer advice is provided by Consumer Direct. This is a new government backed service giving
clear, practical advice free of charge. All the advisors are highly trained to give you clear unbiased advice about how to
solve your consumer problems. Call: 08454 04 05 06
For information and guidance notes specific to your business, please follow the link to go to the ERWlN website. (ERWIN stands
for 'everything regulation whenever it's needed').
You can contact us at:
Trading Standards
PO Box 2452
Hanley Town Hall
Albion Street
Hanley
Stoke-on-Trent
ST1 1XP
Tel: 01782 232065
Consumer Direct Advice Line: 08454 04 05 06 (Mon-Fri 9.00am - 5.00pm)
Fax: 01782 236496
Email: PublicProtection@stoke.gov.uk
Opening times
Monday to Thursday 8.30am - 5.00pm
Friday 8.30am - 4.30pm
Trading Standards
