Our Licensing Service is responsible for regulating and licensing a wide range of activities including :

  • Hackney Carriage and Private Hire Vehicles, Driver & Operators 
  • Personal and Premises licenses,
  • Sex Shops,
  • Street Collections,
  • Lotteries and Raffles and
  • Scrap Metal.

Please follow the links for more information and application forms

Our fees and charges are below

Our contact details

Licensing Service
Hanley Town Hall
Albion Street

Licensing will be closed for Christmas from Saturday 24th December 2016 and we will re-open on Tuesday 3rd January 2017. (Cromer Road MOT Centre will be closed from 12:00 on 24th December)

Accidents forms can be emailed to

Tel: 01782 232774 (Call Centre open 8am to 8pm Monday to Friday and 9am to 1pm on Saturday)
Email: (customers can e-mail 24 hours a day)

Normal Opening times

Appointments Only:

  • Monday 9am until 4.45pm 
  • Tuesday 9am until 4.45pm
  • Wednesday 9am until 4.45pm 
  • Thursday 9am until 4.45pm
  • Friday 9am until 4.15pm
  • Saturday - CLOSED
  • Sunday - CLOSED

Please note: now that the new City Centre bus station is open, John Street car park, Hanley, Stoke-on-Trent is the car park nearest to Licensing Services.

For car parking information please follow this link

Related Files: