Frequently asked questions

You can find a lot of useful questions and answers by following the links to the left. 

If you have a question that is not shown here feel free to contact us


Tel: 01782 234234

To contact us out of hours in an emergency you can contact our customer access centre Stoke-on-Call, Monday to Friday between 8am and 8pm and also on Saturday between 9am and 1pm.

Our trained advisors are able to deal with a wide range of services on the phone or face to face and are ready to answer your enquiry. 

If you have an enquiry which relates to finding information on our website please follow this link to complete our online form.