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For families with children aged 0-19
Stoke-on-Trent Family Information Service (FIS) provides information and advice to families with children aged 0 – 19 years, in the city of Stoke-on-Trent.
Our small, friendly team can provide you with the information you need to make those all important family decisions. Whether it is a quick call to check a telephone number to a service, or a more detailed discussion to find childcare close to home, close to work or in between ...we are here to help.
We can help with information and advice on:
- Childcare
- Family Benefits
- Support services for families
- Information for working parents
- Activities and things to do
and more…
Contact Information
There are a number of ways to contact us:
Telephone: 0800 015 1120 or 01782 232200
Email: fis@stoke.gov.uk
In Person: Floor 2, Civic Centre, Stoke-on-Trent, ST4 1HH
Opening hours:
Monday to Thursday 8.45am to 5.00pm
Friday 8.45am to 4.30pm
An answerphone is available outside of these hours.
Stoke Know How:
As well as being able to contact us for infomation using the above methods, you can also visit your local Family
Information Directory - Stoke Know How - to search for childcare, services and organisations.
Please use the related link on the left-hand side of this page to visit Stoke Know How.
Families First Quality Award
Stoke-on-Trent Family Information Service has been awarded a Families First Quality Award demonstrating a commitment to improving
information and advice.