Contact Stoke-on-call 01782 234234

Stoke-on-Call is a one stop shop for your Council Services.

You can contact us Monday to Friday between 8 am and 8 pm and also on Saturday between 9 am and 1 pm.  Our trained advisors are able to deal with a wide range of services on the phone or face to face and are ready to answer your enquiry. 

We also deal with emergencies services 24 hours a day.

You can visit our walk in centres at:

• Bentilee Neighbourhood Centre - Monday to Friday 9 am to 5 pm
• Burslem One Stop Shop - Monday to Friday 9 am to 5 pm
• Stoke Local Service Centre - Monday to Friday 8.45 am - 5 pm (4.30 on Friday)
• Longton Library - Tuesday Wednesday and Thursday 9 am - 12.30 pm
• Tunstall Local Centre - Saturday 9 am - 1 pm

Or contact us by phone for Council Housing Services direct on:

• 234100    Repairs
• 234000    Waste services
• 232126    Waiting list

Other services we provide are available on the following numbers:

• 233777    Council tax
• 232982    Benefits
• 235985    Adult Social Care
• 234545    Lifeline

You can make a payment by credit or debit card over the telephone and / or in cash at our walk in centres for:

• Business rates
• Car park fines
• Council house rents
• Council tax
• Other council bills

You can also contact us by the following methods:

• Minicom - 01782 238171
• Text - 07786 200700
• Fax - 01782 236588
• Email - enquiries@stoke.gov.uk
• Write to us at - Civic Centre, Glebe Street, Stoke on Trent, ST4 1RN
• Digital TV - access council services through your TV - clink on the link on the top right corner of this site for more information