Make a claim

It's Click and Easy to manage your housing benefit and/or council tax support account online.

You can now make and manage your claim for housing benefit and council tax support online. We've made it easier than ever to get in touch with us and get any benefits that you are entitled to.

Benefits calculator - Use our benefits calculator to see how much housing benefit and council tax support You might be entitled to - click here

Make a claim - Apply for housing benefit and council tax support here

Report a change in your circumstances - Tell us if anything changes that may affect your housing benefit here

Claim checker - if you have been sent a letter asking you to renew your claim for housing benefit please click here. Please note that you will need the PIN number on your letter to use this form.

Ask us a question or provide proofs - If you have been asked to provide us with more information or just want to ask us a question about your claim click here

Discretionary assistance - If you need extra help with your rent or council tax we may be able to provide you with a discretionary payment. To find out more click here. To apply click here.

Landlord change of circumstances - If you are a landlord and need to tell us about a change to your tenant's circumstances click here.

Landlord enquiry - If you are a landlord receiving Housing Benefit and want to ask us a question click here

 The Online Account is a secure web portal that allows residents, businesses and landlords in Stoke-on-Trent to manage their payments with us, as well as access a range of other council services. Click here to find out more.

The first vital step in taking control of your finances is to create your own personal budget plan. Our user friendly budget planner is free to use and should only take minutes to complete if you have all your financial information to hand. Click here

 Do you qualify for tax credits? The government are phasing out tax credits and replacing them with Universal Credit, which is less generous for most working people. Use our calculator to find out if you can still get tax credits and the last date to claim in your area - click here

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