Get in touch

Email us at enquiries@stoke.gov.uk

Text us on 07786 200 700

Call us on 01782 234 234
(Lines are open Monday to Friday, 8am - 8pm and Saturdays, 9am - 1pm)

 Write to us at Civic Centre, Glebe Street, Stoke-on-Trent, ST4 1RN

 Minicom for hearing impaired on 01782 236037
 Facebook.com/citycouncil
 @SOTCityCouncil
 Click here to get council news to your email inbox

 

Stoke-on-Trent's City Council's main office is located at Civic Centre, Glebe Street, Stoke-on-Trent, ST4 1RN

Getting here
Click here to view our 'getting here' guide and map for directions to the Civic Centre by train, bus, cycle or car.

Opening hours
Monday to Thursday: 8.45am - 5pm
Friday: 8.45am - 4.30pm

Out of hours
For emergencies outside the above office hours, please call 01782 234234. 


Want to make a payment?
You can make a payment, for things such as your Council Tax, Business Rates and rent, using a credit or debit card 24-hours a day over the telephone on 01782 234 123 or by clicking here to pay online.

You  can also pay by cash, cheque, postal order, credit / debit card or at the automated payment kiosk at any of our local customer centres listed below...

Visit us...
You can access hundreds of council services, including specialist services such as benefits surgeries and free phones which are available to speak to any team across the council, at any of the following locations:

Name

Address

Opening Hours

Map

Abbey Hulton

71 Abbots Road, Abbey Hulton, ST2 8DU

Monday to Thursday:        9am - 12.30pm
                                          1pm - 4.30pm
Friday:                               9am - 12.30pm
                                          1pm - 4pm

View Map

Bentilee

Dawlish Drive, Bentilee, ST2 0EU Monday to Friday:             9am to 5pm View Map

Blurton

111 Finstock Avenue, Blurton, ST3 3JU Monday to Thursday:        9am - 12.30pm
                                          1pm - 4.30pm
Friday:                               9am - 12.30pm
                                          1pm - 4pm
View Map

Burslem

15-21 Brick House Street, Burslem, ST6 3AE

Monday to Thursday:        9am - 12.30pm 
                                          1pm - 4.30pm
Friday:                               9am - 12.30pm
                                          1pm - 4pm

View Map

Chell Heath

Cornhill Road, Chell Heath, ST6 6PN

Monday to Thursday:        9am - 12.30pm
                                          1pm - 4.30pm
Friday:                               9am - 12.30pm
                                          1pm - 4pm

View Map

Fenton

5 Baker Street, Fenton, ST4 3AF

Monday to Thursday:        9am - 12.30pm
                                          1pm - 4.30pm
Friday:                               9am - 12.30pm
                                          1pm - 4pm

View Map

Hanley

1 Smithfield, Leonard Coates Way, Hanley, ST1 4FA Monday to Thursday:        9am - 5pm
Friday:                               9am - 4.30pm
View Map

Longton

1 Commerce Street, Longton, ST3 1NW

Monday to Thursday:        9am - 5pm
Friday:                               9am - 4.30pm

Please note that the cash desk closes at 4.30pm Monday to Thursday and at 4pm on Fridays.

View Map

Meir

Sandon Road, Meir, ST3 7DJ

Monday to Wednesday:     9am - 12.30pm
                                           1pm - 5pm
Thursday:                           10am - 2pm
Friday:                                9am - 12.30pm
                                           1pm - 4.30pm

View Map

Norton

St Nicholas Avenue, Norton ST6 8JW Monday to Thursday:         9am - 5pm
Friday:                                9am - 4.30pm
View Map

Stoke

South Wolfe Street, Stoke, ST4 4SZ

Monday to Friday:              8:45am - 5pm

View Map

Tunstall

142 High Street, Tunstall, ST6 5TP Monday to Thursday:         9am - 5pm
Friday:                                9am - 4.30pm
Saturday:                           9am - 1pm
View Map

 

Click here to see a list of when benefit surgeries take place at your nearest local centre


Other services
You can also call us on 01782 234234 about any of the following services... 
Lines are open Monday to Friday 8am - 8pm and Saturday 9am - 1pm.

  • Council Tax
  • Business Rates
  • Housing
  • Environment and waste
  • Allotments
  • Housing standards
  • Licensing
  • Environmental health and public protection
  • Registrars
  • Sundry debts
  • Benefits
  • Highways maintenance and repairs

(01782) 232091 Parking Services
(01782) 234545 Lifeline