Advice Centres

Do you know who to contact for:

• Information?
• Help?
• Advice?

Browse through this list of life events and we'll signpost you to the people who can help in this area.

Benefits

Are you getting what you should? Contact:

• Department for Work and Pensions - visit their web site
• Housing and Council Tax benefit
• Citizens Advice Bureau - visit their web site
• Benefits Advice line (people with disabilities and carers), phone 0800 882 200
• Minimum Income Guarantee Helpline, phone 0800 028 111
• Community Services Directory

Bills and Fines

Having trouble paying? Contact:

• Citizens Advice Bureau - visit their web site
• Stoke-on-Trent City Council's council tax team can provide advice about paying your bills - look at the account number on your bill
  • If it's 1 or 2 phone 232657 or 232325
  • If it's 3 or 4 phone 232807 or 232643
  • If it's 5 or 6 phone 232764 or 232792
  • If it's 7 or 8 phone 232783 or 232324
• Community Services Directory

Debt

Are you having trouble paying? Contact:

• Citizens Advice Bureau - visit their web site
• Your local building Society, look in yellow pages for numbers
• Area Housing Offices - visit your local housing office if you are having problems paying your rent visit their web pages
• Community Services Directory

Disability and Sickness

Need help and support? Contact:

• Disability Solutions - visit their web site
• Mencap - visit their web site
• Community Services Directory

Family - births, deaths, relationships and crisis

• Children's information service phone 0800 015 1120 or email the team
• Homestart (help for families with children under 5 years) phone 280850
• Gingerbread - advice for one parent families, visit the Gingerbread web site
• Bereavement Care, phone 0870 167 1677
• Relate, phone 683050 or visit Relate's web site
• Citizens Advice Bureau - visit their web site
• British Red Cross - visit the British Red Cross web site
• Access Fund - for help with childcare costs phone 234945
• Social Services - see the social care area of this site
• Free School Meals, phone 236813
• Coroner, phone 234757
• Registrars, phone 235260
• Community Services Directory

Health

• NHS Direct - visit their online service

Home - finding a place to live

• Homeline - phone 232126
• Potteries Housing Association - visit their web site
• Housing services from the City Council - visit the housing area of this site
• Beat the Cold - phone 0800 3892258, email enquiries@beatcold.org.uk

Learning - education and training

• Education and lifelong learning services from the City Council
• Children's information service phone 0800 015 1120 or email the team
• Learning and Skills Council - visit their web site
• High School's Admission Hotlines - phone 236885 or 236867
• Education Maintenance Allowance - phone 236824
• Community Services Directory

Older people - 55+ help and support

• Age Concern - visit their web site
• Department of work and pensions - visit their web site
• Social Services - see the social care area of this site and their services for older people
• Homeline - promoting independent living for older people, email the team or visit their web site
• Beat the Cold - phone 0800 3892258, email enquiries@beatcold.org.uk
• Community Services Directory

Redundancy and Employment

• Citizens Advice Bureau - visit their web site
• Community Services Directory