The New National Food Hygiene Rating Scheme was launched in Stoke-on-Trent on 14 November 2011
Customers are now better informed when eating out, thanks to the introduction of a new national scheme which tells them
about the hygiene standards of food outlets across England, Wales and Northern Ireland.
Follow this link to search the National Food Hygiene Rating Scheme: http://ratings.food.gov.uk/
Or download the app for your smart phone:
You can access food hygiene ratings on the move, for free. Follow the links on left to download from either the:
- Android market; or
How does the scheme work?
This national scheme, developed by the Food Standards Agency (FSA) in partnership with local authorities, provides information on food hygiene standards to help people to choose where to eat out or shop for food.
The new national scheme replaced the successful Food Hygiene Award (Scores on the Doors) scheme which used to operat
Around one million people suffer from food poisoning every year, and the FSA’s aim in developing the Food Hygiene Rating Scheme is to reduce this number. The ratings will give consumers a glimpse of what is going on in the kitchen when they eat out, or behind the scenes at the places they shop, before they make their decision about which place they prefer to visit. A good hygiene rating is good for business.
Food outlets, such as restaurants, takeaways and pubs, are inspected by food safety officers from Stoke-on-Trent City Council, to check that their hygiene standards meet legal requirements. The hygiene standards found at these inspections are rated on a scale ranging from five to zero
5 – “Very good”
4 – “Good”
3 – “Generally satisfactory”
2 – “Improvement necessary”
1 – “Major improvement necessary”
0 – “Urgent improvement necessary”
Food businesses will be given a sticker and certificate and encouraged to display these at the entrance to their premises. This is so that their customers can easily see them and decide if they want to go in. The ratings will also be displayed on the national FSA website.
When will the new scheme be introduced?
Stoke on Trent City Council switched to the new scheme on 14 November 2011.
Information for businesses
What should businesses do?
All previous “Food Hygiene Award” ratings have been converted to the new Food Hygiene Rating Scheme. We sent new Food Hygiene Rating stickers and certificates to all food outlets which should be displayed in a prominent place such as front doors and windows.
What if I don’t agree with my rating?
Right to Appeal
If you disagrees with the rating you have been given because you feel it doesn’t reflect the hygiene standards and management controls found at the inspection there is a right to appeal.You (the business) must complete an appeal form (available at the bottom of the page) within 14 days of receiving the inspection report and send it to the Compliance and Health Protection Manager at Public Protection, Hanley Town Hall, PO Box 2452, Albion Street, Stoke-on-Trent, ST1 1XP.
Right to Reply
A food business operator also has the right to reply in respect of the food hygiene rating given following an inspection. The business may explain what action has been taken to make the necessary improvements outlined in the inspection report or detail the mitigating circumstances at the time of the inspection which led to a lower rating. The right to reply form can be found at the bottom of the page and should be send to the food safety officer who carried out the inspection at Public Protection, Hanley Town Hall, PO Box 2452 Albion Street, Stoke-on-Trent, ST1 1XP.
Request for a Re-inspection
A food business operator can request a re-inspection of their premises for the purpose of re-rating only where they provide, along with the request, sufficient evidence that the necessary improvements have been carried out. A further unannounced inspection will then take place once a three months “standstill” period has elapsed. The rating may of course go up or down. The re-inspection request form available at the bottom of the page should be sent to the Compliance and Health Protection Manager at Public Protection, Hanley Town Hall, PO Box 2452, Albion Street, Stoke-on-Trent, ST1 1XP.
Further information relating to the above procedures and other frequently asked questions is available at: www.food.gov.uk/multimedia/webpage/faqsen#elem014
From November 2011 you will find existing or new ratings for food outlets in Stoke-on-Trent on the FSA website at www.food.gov.uk/ratings
For any other queries relating to the new scheme please telephone Stoke-on-Trent City Council on 01782 232065
Rate My Place
To search for food ratings for businesses across Staffordshire you can also visit: http://www.ratemyplace.org.uk/