Online Account

It’s ‘Click and Easy’ to manage your Council Tax, Benefits and Business Rates online.

The Online Account is a secure web portal that allows residents, businesses and landlords in Stoke-on-Trent to manage their payments with us, as well as access a range of other council services.

At the click of a button - anywhere, anytime – you can:

  • View your bill, balance and payments
  • Apply for discounts and exemptions
  • Manage Housing Benefits and Council Tax Support claims
  • Tell us when your circumstances change or if you move house
  • Get e-billing and electronic notifications

Quickly, easily, conveniently and securely -

 Click here to view or create your Online Account 


Online Account FAQ  

What is the Online Account?
Who can use the Online Account?
What can I do through the Online Account?
What are the benefits of using the Online Account?
Is it safe to use?
How do I sign up and use the Online Account?

 

What is the Online Account?
The Online Account is a secure web portal similar to ‘online banking’ that allows Stoke-on-Trent City Council customers to manage their payments with us, as well as access a range of other council services.

Available 24 hours a day, seven days a week, the secure online system means you can access your Council Tax, Business Rates and Benefits account information at a time and place that’s convenient for you. The Online Account is easy to use and it’s free to register.

Who can use the Online Account?
Any resident within the city who pays Council Tax or Business Rates to Stoke-on-Trent City Council can sign up for an Online Account. Landlords who rent properties within the city can also use the system to see when Housing Benefit payments are due to them.

What can I do through the Online Account?
You can view a range of information relating to your Council Tax and Business Rates accounts online, as well as see details about any Housing Benefit and Council Tax Support claims. Landlords can also see when Housing Benefit payments are due to them.

Through the Online Account you can:

  • View and print copies of your Council Tax and Business Rates bills and statements
  • Check to see that any payment you’ve made has been entered onto your account
  • Progress any Housing Benefits and Council Tax Support claims, see when payments are due to you and for how much
  • Apply for discounts and exemptions
  • Tell us when your circumstances change, such as household income details, or if you move house
  • Get automatic notifications of when new information becomes available online

More services will be added in the future – keep checking this page for more information.

What are the benefits of using the Online Account?
Available 24 hours a day, seven days a week, the secure online system means you can access your Council Tax, Business Rates and Benefits account information at a time and place that’s convenient for you. The Online Account is easy to use and it’s free to register.

The Online Account offers residents a digital choice in how they access council services. It means that you don’t need to spend time on hold or queuing up to ask a simple query and can quickly logon to access instant and up-to-date account information.

Viewing your bills and statements online will also help us to use tax payers’ money more effectively and efficiently by cutting down on administration costs, such as printing and postage. Using less paper will help to save the environment. Please note- you will no longer receive paper bills/ notifications if you link your Council Tax, Business Rates or Housing Benefit/Council Tax Support account to your Online Account.

Is it safe to use?
Stoke-on-Trent City Council is committed to protecting your privacy online and takes every effort to ensure your personal details are kept safe, secure and used for specific lawful purposes. Data held in respect of your account/s is held in accordance with current Data Protection legislation in force.

The Online Account is secure and requires you to register and carry out appropriate levels of authentication before any secure account data can be accessed.

Although we take steps to ensure our websites and links are virus free, you are always advised to ensure that you have adequate anti-virus protection on your computer.

You are also responsible for keeping your User Name and Password confidential to prevent unauthorised viewing of your account. Please contact us as soon as possible if you suspect either of the above have been compromised.

How do I sign up and use the Online Account?
The Online Account is easy to use and it’s free to register.
Click here to view or create your Online Account

Before you start, you'll need:
  • An email address
  • A password and a security question
  • Claim reference or account number
  • Postcode

For Benefit accounts, you’ll also need your:
  • Date of birth
  • National Insurance number

You will need to enter an unlock code to be able to access your accounts, which will only need to be done the first time you go online.

For Council Tax and Business Rates accounts, once you’ve requested access to an account, you’ll be sent an unlock code to the email address provided when you registered (usually within a few minutes).

For Benefit Services and Landlords accounts, an unlock code will be sent through the post, which can take up to three days.

By entering your unlock code you are agreeing to accept the ‘E-billing and Citizen's Account Terms and Conditions’ which will be sent with the code and you can also find by clicking here.

A guide for the Online Account, which includes information about the different features available and how to use the service, can be downloaded from the link at the bottom of this page.

Click here to view or create your Online Account

Now you've signed up for your online account, why not choose to get other council information in your e-mail inbox? Choose from job vacancies, events, winter weather and many more. Click here to sign up.

 

Related Files: