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Our local centres:
- Tunstall, 142 High Street, Tunstall, ST6 5TP
- Chell Heath, Cornhill Road, Chell Heath, ST6 6PN
- Burslem, 15/21 Brick House Street, Burslem, ST6 3AE
- Hanley, 32/34 Old Hall Street, Hanley, ST1 3RW
- Abbey Hulton, 71 Abbots Road, Abbey Hulton, ST2 8DU
- Fenton, 5 Baker Street, Fenton, ST4 3AF
- Longton, 1 Commerce Street, Longton, ST3 1NW
- Blurton, 111 Finstock Avenue, Blurton, ST3 3JU
- Meir, 737 – 739 Uttoxeter Road, Meir, ST3 5PD
Our local centres are open:
- Monday to Thursday: 9am – 5pm; and
- Friday: 9am – 4.30pm
The cash counters are open:
- Monday to Thursday: 9am – 4.30pm; and
- Friday: 9am – 4pm
Customer Access
Our one stop shops:
- Bentilee Neighbourhood Centre - Monday to Friday: 9am to 5pm (payment kiosk on site)
- Burslem One Stop Shop - Monday to Thursday: 9am - 12.30pm and 1 - 4.30pm. Friday: 9am - 12.30pm and 1 - 4pm (cash counter on site)
- Stoke Local Centre - Monday to Friday: 8.45am - 5pm (payment kiosk on site)
- Norton Children's Centre/One Stop Shop - Monday to Friday: 9am - 5pm (payment kiosk on site)
- Tunstall Local Centre - Saturday: 9am - 1pm (payment kiosk on site)
Contacting Customer Access direct:
- 01782 234234 - Contact Centre
- 01782 234567 - Switchboard
Other services are available on the following direct phone numbers
- 234000 Environment & Waste
- 233696 Housing Options
- 232529 Allotments
- 232087 Housing Standards
- 232774 Licensing
- 232055 Environmental Health & Public Protection
- 232091 Parking Services
- 235256 Registrars
- 238274 Business Rates
- 232964 Sundry Debts
- 234545 Lifeline
- 233777 Council tax & Revenues
- 232982 Benefits
- 237061 Highways Maintanance
- 0844 894 0145 Housing Repairs
You can make a payment by credit or debit card over the telephone and / or in cash at our local centres and one stop shops for:
- Business rates
- Car park fines
- Council house rents
- Council tax
- Bulky waste
- Other council bills or
- Visit our payments site
You can also contact us by the following methods:
- Minicom - 01782 236037
- Text - 07786 200700 (If your SMS is a Repairs enquiry, please prefix REPAIRS before the text message)
- Fax - 01782 236588
- Email - enquiries@stoke.gov.uk
- Write to us at - Civic Centre, Glebe Street, Stoke on Trent, ST4 1RN
For contact details of other organisations that can give you advice please use the links from this page.