Get in touch

  Call us on 01782 234 234
  Email Us at Enquiries@stoke.gov.uk
  Write to us at Civic Centre, Glebe Street, Stoke on Trent, ST4 1RN
 Text us on 07786 200700

 Minicom for hearing impared on 01782 236037

 Facebook.com/sotcitycouncil
@SoTCityCouncil

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Getting here
Click here to view our 'getting here' guide and map for directions to the Civic Centre by train, bus, cycle or car. To read the file you will need Adobe Acrobat Reader. To download a free copy please click here.

Opening hours
Monday to Thursday: 8.45am - 5pm
Friday: 8.45 - 4.30pm

Out of hours
For emergencies outside the above office hours, please contact the control room on:
(01782) 234234.


 
One stop shops
You can access hundreds of your council services at your local one stop shop.

 

Name

Address

Opening Hours

Map

Stoke

South Wolfe Street, Stoke, ST4 4SZ Monday to Friday: 8:45am - 5pm View Map

Bentilee

Dawlish Drive, Bentilee ST2 0EU Monday to Friday: 9am to 5pm View Map

Burslem

Brick House Street, Burslem, ST6 3AE

Monday to Thursday:
9am  - 12.30pm
and 1 - 4.30pm.
Friday: 9am - 12.30pm and 1 - 4pm

View Map

Norton

St Nicholas Avenue, Norton ST6 8JW Monday to Friday: 9am - 4.30pm View Map

 

Our local centres
If you are a council tenant you can visit one of our locals centres to talk about your home. You can also access other specialist services including benefits surgeries and make use of free phones which are available to speak to any service across the council.

 

Name

Address

Opening Hours

Map

Tunstall

142 High Street, Tunstall, ST6 5TP Monday to Thursday:
9am – 5pm
Friday: 9am – 4.30pm
Saturday: 9am - 1pm
View Map

Chell Heath

Cornhill Road, Chell Heath, ST6 6PN Monday to Thursday:
9am – 5pm
Friday: 9am – 4.30pm
View Map

Burslem

15/21 Brick House Street, Burslem, ST6 3AE Monday to Thursday:
9am – 5pm
Friday: 9am – 4pm
View Map

Hanley

32/34 Old Hall Street, Hanley, ST1 3RW Monday to Thursday:
9am – 5pm
Friday: 9am – 4.30pm
View Map

Abbey Hulton

71 Abbots Road, Abbey Hulton, ST2 8DU Monday to Thursday:
9am – 5pm
Friday: 9am – 4.30pm
View Map

Fenton

5 Baker Street, Fenton, ST4 3AF Monday to Thursday:
9am – 5pm
Friday: 9am – 4.30pm
View Map

Longton

1 Commerce Street, Longton, ST3 1NW Monday to Thursday:
9am – 5pm
Friday: 9am – 4.30pm
View Map

Blurton

111 Finstock Avenue, Blurton, ST3 3JU Monday to Thursday:
9am – 5pm
Friday: 9am – 4.30pm
View Map

Meir

737 – 739 Uttoxeter Road, Meir, ST3 5PD Monday to Thursday:
9am – 5pm
Friday: 9am – 4.30pm
View Map

 

Making payments
Our payment counters are open Monday to Thursday: 9am-4.30pm and Friday 9am-4pm. You can make a payment by credit or debit card over the telephone and / or in cash at our local centres and one stop shops for:

  • Business rates
  • Car park fines
  • Council house rents
  • Council tax
  • Bulky waste
  • Other council bills

If you prefer to pay online, you can visit our online payments site, click here to view.

Other services
Please use the links below or telephone numbers to get in touch with one of our main service areas.

(01782) 234000 Environment & Waste
(01782) 233696 Housing Options
(01782) 232529 Allotments
(01782) 232087 Housing Standards
(01782) 232774 Licensing
(01782) 232055 Environmental Health & Public Protection
(01782) 232091 Parking Services
(01782) 235260 Registrars
(01782) 238274 Business Rates
(01782) 232964 Sundry Debts
(01782) 234545 Lifeline
(01782) 233777 Council tax & Revenues
(01782) 232982 Benefits
(01782) 237061 Highways Maintanance
(01782) 234100 Housing Repairs