|
IMPORTANT INFORMATION - temporary change to Fenton Local Centre As of Tuesday, April 2, 2013, the Fenton Local Centre will be closed for housing services and council payments. Accessing city council housing services For general enquiries contact Stoke On Call on 01782 234234 or visit one of the following local centres:
To report a repair please contact the repair line on 0844 894 0145. You can pay by using the internet if you have a bank account and debit card or by calling us and paying over the phone on 01782 234123 Also you can either visit any local centre or one of the alternative locations listed below:
We sincerely apologise for any inconvenience caused. |
Our local centres:
- Tunstall, 142 High Street, Tunstall, ST6 5TP
- Chell Heath, Cornhill Road, Chell Heath, ST6 6PN
- Burslem, 15/21 Brick House Street, Burslem, ST6 3AE
- Hanley, 32/34 Old Hall Street, Hanley, ST1 3RW
- Abbey Hulton, 71 Abbots Road, Abbey Hulton, ST2 8DU
- Fenton, 5 Baker Street, Fenton, ST4 3AF
- Longton, 1 Commerce Street, Longton, ST3 1NW
- Blurton, 111 Finstock Avenue, Blurton, ST3 3JU
- Meir, 737 – 739 Uttoxeter Road, Meir, ST3 5PD
Our local centres are open:
- Monday to Thursday: 9am – 5pm; and
- Friday: 9am – 4.30pm
The cash counters are open:
- Monday to Thursday: 9am – 4.30pm; and
- Friday: 9am – 4pm
Customer Access
Our one stop shops:
- Bentilee Neighbourhood Centre - Monday to Friday: 9am to 5pm (payment kiosk on site)
- Burslem One Stop Shop - Monday to Thursday: 9am - 12.30pm and 1 - 4.30pm. Friday: 9am - 12.30pm and 1 - 4pm (cash counter on site)
- Stoke Local Centre - Monday to Friday: 8.45am - 5pm (payment kiosk on site)
- Norton Children's Centre/One Stop Shop - Monday to Friday: 9am - 5pm (payment kiosk on site)
- Tunstall Local Centre - Saturday: 9am - 1pm (payment kiosk on site)
Contacting Customer Access direct:
- 01782 234234 - Contact Centre
- 01782 234567 - Switchboard
Other services are available on the following direct phone numbers
- 234000 Environment & Waste
- 233696 Housing Options
- 232529 Allotments
- 232087 Housing Standards
- 232774 Licensing
- 232055 Environmental Health & Public Protection
- 232091 Parking Services
- 235260 Registrars
- 238274 Business Rates
- 232964 Sundry Debts
- 234545 Lifeline
- 233777 Council tax & Revenues
- 232982 Benefits
- 237061 Highways Maintanance
- 0844 894 0145 Housing Repairs
You can make a payment by credit or debit card over the telephone and / or in cash at our local centres and one stop shops for:
- Business rates
- Car park fines
- Council house rents
- Council tax
- Bulky waste
- Other council bills or
- Visit our payments site
You can also contact us by the following methods:
- Minicom - 01782 236037
- Text - 07786 200700 (If your SMS is a Repairs enquiry, please prefix REPAIRS before the text message)
- Fax - 01782 236588
- Email - enquiries@stoke.gov.uk
- Write to us at - Civic Centre, Glebe Street, Stoke on Trent, ST4 1RN
For contact details of other organisations that can give you advice please use the links from this page.