Get in touch

Email us at Enquiries@stoke.gov.uk

Text us on 07786 200 700

Call us on 234 234
(Lines are open Monday to Friday 8am - 8pm and Saturdays 9am - 1pm)

 Write to us at Civic Centre, Glebe Street, Stoke-on-Trent, ST4 1RN

 Minicom for hearing impaired on 01782 236037
 Facebook.com/citycouncil
 @SOTCityCouncil
 Click here to get council news to your email inbox

 

Stoke-on-Trent's City Council's main office is located at Civic Centre, Glebe Street, Stoke-on-Trent, ST4 1RN

Getting here
Click here to view our 'getting here' guide and map for directions to the Civic Centre by train, bus, cycle or car.

Opening hours
Monday to Thursday: 8.45am - 5pm
Friday: 8.45am - 4.30pm

Out of hours
For emergencies outside the above office hours, please call 01782 234234.
 


 

One Stop Shops
You can access hundreds of your council services at your local One Stop Shop. 

Name

Address

Opening Hours

Map

Bentilee

Dawlish Drive, Bentilee, ST2 0EU Monday to Friday:         9am to 5pm View Map

Burslem

15-21 Brick House Street, Burslem, ST6 3AE

Monday to Thursday:    9am - 12.30pm 
                                      1pm - 4.30pm
Friday:                           9am - 12.30pm
                                      1pm - 4pm

View Map

Norton

St Nicholas Avenue, Norton ST6 8JW Monday to Thursday:    9am - 5pm
Friday:                           9am - 4.30pm
View Map

Stoke

South Wolfe Street, Stoke, ST4 4SZ

Monday to Friday:         8:45am - 5pm

View Map

 

Local Centres
If you are a council tenant you can visit one of our Locals Centres to talk about your home. You can also access other specialist services including benefits surgeries and make use of free phones which are available to speak to any service across the council. 

Name

Address

Opening Hours

Map

Abbey Hulton

71 Abbots Road, Abbey Hulton, ST2 8DU

Monday to Thursday:       9am - 12.30pm
                                            1pm - 4.30pm
Friday:                                9am - 12.30pm
                                            1pm - 4pm

View Map

Blurton

111 Finstock Avenue, Blurton, ST3 3JU

Monday to Thursday:        9am - 12.30pm
                                          1pm - 4.30pm
Friday:                               9am - 12.30pm
                                          1pm - 4pm

View Map

 Chell Heath

Cornhill Road, Chell Heath, ST6 6PN

Monday to Thursday:        9am - 12.30pm
                                          1pm - 4.30pm
Friday:                               9am - 12.30pm
                                          1pm - 4pm

View Map 

Fenton

5 Baker Street, Fenton, ST4 3AF

Monday to Thursday:        9am - 12.30pm
                                          1pm - 4.30pm
Friday:                               9am - 12.30pm
                                          1pm - 4pm

View Map

Hanley *

1 Smithfield, Leonard Coates Way, Hanley, ST1 4FA Monday to Thursday:         9am - 5pm
Friday:                                9am - 4.30pm
View Map

Longton *

1 Commerce Street, Longton, ST3 1NW Monday to Thursday:         9am - 5pm
Friday:                                9am - 4.30pm
View Map

Meir

Sandon Road, Meir, ST3 7DJ

Monday to Wednesday:    9am - 12.30pm
                                          1pm - 5pm
Thursday:                          10am - 2pm
Friday:                               9am - 12.30pm
                                          1pm - 4.30pm

View Map

Tunstall

142 High Street, Tunstall, ST6 5TP Monday to Thursday:       9am - 5pm
Friday:                                9am - 4.30pm
Saturday:                           9am - 1pm
View Map

* Please note that the cash desk at Hanley and Longton Local Centre closes at 4.30pm Monday to Thursday and at 4pm on Fridays.


Making a payment
You can make a payment by credit or debit card over the telephone and / or with cash at our Local Centres and One Stop Shops for:

 

You can also pay online with by credit or debit card 24-hours a day by clicking here.

Other services
You can also call us on 01782 234234 about any of the following services... 
Lines are open Monday to Friday 8am - 8pm and Saturday 9am - 1pm.

  • Council Tax
  • Business Rates
  • Housing
  • Environment and waste
  • Allotments
  • Housing standards
  • Licensing
  • Environmental health and public protection
  • Registrars
  • Sundry debts
  • Benefits
  • Highways maintenance and repairs

(01782) 232091 Parking Services
(01782) 234545 Lifeline